Anthony Amado
Miami,FL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Multi-tasking and well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Resourceful at offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Kitchen Manager
Lifetime Fitness Cafe
08.2023 - Current
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Team Lead
Chick-fil-A
04.2023 - 08.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Team Leads to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Shift Manager
McDonald's
02.2022 - 04.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and mentored new employees to maximize team performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Floor Supervisor
McDonald's
08.2021 - 02.2022
- Liaised with other departments to coordinate training activities and resolve any issues or concerns.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring
- Taught new team members correct procedures for all areas of operations.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Mentored junior employees to improve performance, food safety, and customer service.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Developed job-specific competencies and performance standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Crew Member
McDonald's
01.2021 - 07.2021
- Observed customer purchases in line and differentiated between standard portions.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared salads, soups and sandwiches for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL08.2024
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2022
Skills
- Accurate Cash Handling/Drawer Balancing
- Verbal and Written Communication
- Opening and Closing Procedures
- Inventory Control and Supply Management
- Hospitality Management
- Customer Experience Management
- Labor and Food Cost Control/Optimization
- POS Transactions
- Meeting Production Goals
- Billing and Payment Processing
- Policy Administration
- Staff Recruiting and Hiring/Training and Onboarding
- Performance Tracking and Evaluations
Certification
ServSafe Food Manager Certification
ServSafe Food Handler Certification
ServSafe Alcohol Handler Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Kitchen Manager
Lifetime Fitness Cafe
08.2023 - Current
Team Lead
Chick-fil-A
04.2023 - 08.2023
Shift Manager
McDonald's
02.2022 - 04.2023
Floor Supervisor
McDonald's
08.2021 - 02.2022
Crew Member
McDonald's
01.2021 - 07.2021
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
John A. Ferguson Senior High School