Anthony Amaker Jr

Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.

Immediately resolved issues with patrons by employing careful listening and communication skills.

Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.

Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.

Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.

Managed financial responsibilities including budget development, cost control measures, and revenue tracking.

Supervised all areas of restaurant to keep it clean and well-maintained.

Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.

Ensured compliance with health and safety regulations by regularly inspecting the facility, equipment, and staff practices.

Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Drives sales and profit in Meat, Prepared Food, and Freezer/Cooler area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in- stock and inventory levels, budgeting, and forecasting sales; assessing economic trends and community needs; reviewing club financial reports (for example, profit and loss (P and L), operational income statement (OPIS)); comparing projected financial results with actual results; ensuring Fresh financial performance is meeting budgetary expectations; and managing product and labor ordering and scheduling based upon analysis results.

Manages and enforces Sam's Club Meat, Prepared Food, and Freezer/Coolor standards by evaluating finished product, packaging, and in-stock; comparing finished product to published standards; removing substandard products from display area; training Meat, Prepared Food, and Freezer/Cooler associates and holding them accountable to sanitation and department standards; ensuring compliance with food safety and sanitation standards; evaluating and improving club in stock and fresh production planning; performing Fresh equipment reviews; managing Fresh standards, specification guides, and recipe guides adherence; managing backroom organization; and managing Meat, Prepared Food, and Freezer/Cooler product layout on the sales floor.

Manages club Meat, Prepared Food, and Freezer/Cooler area performance by reviewing current club Fresh performance (for example, sales, production planning, food safety); identifying gaps between projected results and actual business results; managing Fresh area processes to close performance gaps; managing food safety compliance requirements (for example, Food and Drug Administration (FDA), Occupational Safety and Health Administration ( OSHA)).

Oversees and enforces the execution of food safety standards, cold chain compliance and food merchandise quality by evaluating the temperature,storage, sanitation, date coding, product rotation and recalls on stocked merchandise; and training associates about Food safety standards, sanitation, and expectations.

Creates budgets for sales, expenses, and wages and monitors club indexing, making sure budgeted numbers are achieved, and ensures department staffing levels are within company guidelines.

Works as part of the management team by ensuring all opening and closing procedures are followed; communicating with opening and closing managers to ensure a smooth transition from day to night operations; and participating in discussions about merchandising opportunities and directions, scheduling concerns, associate issues, issues needing to be escalated, additional resources needed, and any special opening or closing instructions or information.

Plans the production, labor, and execution for major events (for example, holiday, seasonal demands) by reviewing the production plan report; modifying production plans based upon holidays, local events, weather forecasts, and other local events impacting member traffic; modifying fresh associate's schedules based upon projected changes in member traffic; reviewing projected business results and comparing them to actual results; and making adjustments as business conditions require.

Ensures membership growth by improving the member experience and building member relationships; making business visits; requesting Club of the Community (COTC) merchandise; and appropriately training and scheduling member service associates.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Managed store level markdowns and promotions to maximize profitability.

Maintains and processes shipments for the Club in accordance with Company policies and procedures by developing and posting delivery schedules.

Receives merchandise for the Facility and organizes and maintains the Receiving area by following Company procedures, utilizing equipment.

Maintains safety of facility by following all safety standards, procedures, and guidelines; conducting safety sweeps; following proper forklift spotting procedures; following proper procedures for handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and/or reporting unsafe situations to facility management.

Works as part of the management team to ensure all opening and closing procedures are followed by collaborating with opening and closing managers to ensure a smooth transition from day to night operations; discussing merchandising opportunities, scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed; and reviewing any special opening or closing instructions or information.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Holds hourly Associates accountable by analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; ensuring confidentiality of information, documentation, and assigned records as required by Company policies and procedures; and providing direction and guidance on the execution of Company programs and strategic initiatives.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Tracks and processes claim by returning damaged goods; handling liquidation merchandise; maintaining and cleaning the clearance area; and utilizing technology to capture required reporting and documentation.

Compiling and organizing receiving reports; verifying merchandise counts; routing merchandise to proper locations; and paying expenses.

Evaluated financial performance of product categories and adjusted strategies accordingly.

Created and implemented strategies to meet sales goals while controlling costs.

Directed the development of visual merchandising plans for stores in multiple markets.

Conducted regular audits of store inventories to identify areas for improvement.

Implemented training programs for staff members on proper merchandising techniques.

Identified opportunities for process optimization within the department.

Led a team of 15+ associates in achieving daily operational objectives.

Mentored new employees to ensure compliance with company policies and procedures.

Reviewed store layout plans for optimal placement of merchandise displays. Developed visual merchandising strategies to optimize product displays and increase sales.

Executed planogram, pricing, and signage updates, fostering exceptional customer experiences.

Engaged and inspired shoppers to buy more items with organized merchandising strategies.

Monitored sales performance and adjusted merchandise displays accordingly.

Drove customer service through integrity of merchandising and accuracy of store pricing and signage.

Executed and audited store signage and other visual merchandising elements meeting company standards.

Developed training programs for onboarding new team members as well as ongoing education.

Assisted in recruiting efforts by evaluating resumes and conducting interviews.

Analyzed data from customer surveys to identify areas of improvement within the organization.

Established relationships with external vendors and partners in order to facilitate collaboration.

Facilitated brainstorming sessions amongst team members in order to generate creative ideas.

Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

Arranged and display merchandise to promote sales.

Provided strategic advice on visual merchandising techniques to enhance the in-store experience for customers.

Analyzed competitive landscape to assess pricing strategies that would attract new customers while retaining existing ones.

Set goals, monitored progress and evaluated performance of team members against established metrics.

Maintained up-to-date knowledge of retail industry trends and best practices.

Managed inventory levels, ensuring efficient stock replenishment and accurate forecasting of future demand.

Utilized POS systems to track inventory levels, analyze purchase patterns, manage promotions and more.

Ensured all safety regulations were followed when handling hazardous materials or equipment in stores.

Leveraged data analysis tools such as Excel, Tableau or Power BI to gain insights into consumer behavior.

Implemented cost control measures throughout the organization while maintaining quality standards.

Conducted sales meetings to introduce new merchandise.