Anthony Ambriz
Santa Ana,CA
Summary
Experienced Operations Manager with over 8 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Well known for improving credit card applications within the OC/LA district. Managed stores from 7K square feet to 82k square feet.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Forever 21
03.2023 - Current
- Assisted in recruiting, hiring and training of team members.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
General Manager
Forever 21
05.2022 - 02.2023
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company procedures
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked well in a team setting, providing support and guidance.
- Trained and mentored staff members on visual merchandising best practices, improving overall team performance.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- In charge of recruiting, hiring and training new team members.
- Trained management team to make sure they were ready for the next level
Co-Manager
Forever 21
05.2019 - 05.2022
- Assessed job applications and made hiring recommendations to bring top talent for management vacancies
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Help contribute to the district by supporting other stores with low staff and in need of a turn around
- Merchandise all sub brand categories within my store, plus, mens, active, jewelry and home goods
- Communicate to operations team with all visual updates throughout the store and what we need to do to maintain the visual integrity of the store
- Increase overall credit card applications not just within our store but the district
- Communicate merchandise report and store needs to district manager.
- Monitored payroll and make cuts where they are needed without negatively impacting the business
- Overall store support help the team in areas that are needed wether it be stock visuals store operations or even on the sales floor
Assistant Manager
Forever 21
03.2018 - 04.2019
- Implemented theft prevention policies to minimize potential inventory loss
- Go over store budget and ordering supplies
- Coach and support new and seasonal employees
- Conduct monthly LP audits within the store
- Make sure all store logs are updated
- Handle customer complaints
- Go over new duty of responsibilities with store leads
- Make sure all employees are aware of company policies and procedures as well as expectations
- Set sales and credit card goals
- Actively go over sale, merchandise and credit reports with management team
- Receive and scan in all new shipment
- Monitor and maintain inventory levels
Lead of Service
Forever 21
02.2016 - 03.2018
- Managed all IT and Maintenance work orders
- Trained all cashiers
- Trained all associates in customer service
- Monitor customer service surveys and implement an action plan if needed for a positive turn around
- Perform Leader on Duty tasks
- Ensure that service, merchandising and operational standards are meeting expectations
Store Associate
Forever 21
07.2015 - 01.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed efficient cash register operations.
- Maintained tidy and organized store to comply with cleanliness standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06.2013
Skills
- Staff hiring
- Team Leadership
- Decision-Making
- Customer Service
- Product Knowledge
- Inventory Control
- Time Management
- Visual Merchandising
Timeline
Manager of Operations
Forever 21
03.2023 - Current
General Manager
Forever 21
05.2022 - 02.2023
Co-Manager
Forever 21
05.2019 - 05.2022
Assistant Manager
Forever 21
03.2018 - 04.2019
Lead of Service
Forever 21
02.2016 - 03.2018
Store Associate
Forever 21
07.2015 - 01.2016
High School Diploma -
Lakewood High School