Anthony Ambriz
Santa Ana,CA
Summary
Experienced Operations Manager with over 8 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Well known for improving credit card applications within the OC/LA district. Managed stores from 7K square feet to 82k square feet.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Forever 21
Orange, CA
03.2023 - Current
- Assisted in recruiting, hiring and training of team members.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
General Manager
Forever 21
Orange, CA
05.2022 - 02.2023
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company procedures
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked well in a team setting, providing support and guidance.
- Trained and mentored staff members on visual merchandising best practices, improving overall team performance.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- In charge of recruiting, hiring and training new team members.
- Trained management team to make sure they were ready for the next level
Co-Manager
Forever 21
Lakewood, CA
05.2019 - 05.2022
- Assessed job applications and made hiring recommendations to bring top talent for management vacancies
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Help contribute to the district by supporting other stores with low staff and in need of a turn around
- Merchandise all sub brand categories within my store, plus, mens, active, jewelry and home goods
- Communicate to operations team with all visual updates throughout the store and what we need to do to maintain the visual integrity of the store
- Increase overall credit card applications not just within our store but the district
- Communicate merchandise report and store needs to district manager.
- Monitored payroll and make cuts where they are needed without negatively impacting the business
- Overall store support help the team in areas that are needed wether it be stock visuals store operations or even on the sales floor
Assistant Manager
Forever 21
Orange, CA
03.2018 - 04.2019
- Implemented theft prevention policies to minimize potential inventory loss
- Go over store budget and ordering supplies
- Coach and support new and seasonal employees
- Conduct monthly LP audits within the store
- Make sure all store logs are updated
- Handle customer complaints
- Go over new duty of responsibilities with store leads
- Make sure all employees are aware of company policies and procedures as well as expectations
- Set sales and credit card goals
- Actively go over sale, merchandise and credit reports with management team
- Receive and scan in all new shipment
- Monitor and maintain inventory levels
Lead of Service
Forever 21
Lakewood, CA
02.2016 - 03.2018
- Managed all IT and Maintenance work orders
- Trained all cashiers
- Trained all associates in customer service
- Monitor customer service surveys and implement an action plan if needed for a positive turn around
- Perform Leader on Duty tasks
- Ensure that service, merchandising and operational standards are meeting expectations
Store Associate
Forever 21
Lakewood, CA
07.2015 - 01.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed efficient cash register operations.
- Maintained tidy and organized store to comply with cleanliness standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06.2013
Skills
- Staff hiring
- Team Leadership
- Decision-Making
- Customer Service
- Product Knowledge
- Inventory Control
- Time Management
- Visual Merchandising
Timeline
Manager of Operations
Forever 21
03.2023 - Current
General Manager
Forever 21
05.2022 - 02.2023
Co-Manager
Forever 21
05.2019 - 05.2022
Assistant Manager
Forever 21
03.2018 - 04.2019
Lead of Service
Forever 21
02.2016 - 03.2018
Store Associate
Forever 21
07.2015 - 01.2016
High School Diploma -
Lakewood High School