Summary
Skills
Work History
Education
Certification
Languages
Overview
Generic

Anthony Andrade

Laredo,TX

Summary

Dynamic leader with a proven track record at Whataburger, Raising Cane's, & Panda Express. adept in team management and boosting customer loyalty through exceptional service. Skilled in sanitation regulations and fostering a positive work environment, leading to significant improvements in service quality and efficiency. Demonstrates a passion for customer satisfaction and employee retention, ensuring high standards in every aspect of restaurant operations.

Skills

  • Team management
  • Food pairing
  • Employee retention
  • Strong leadership
  • Passion for customer satisfaction
  • Organization and prioritization
  • Customer engagement
  • Adaptable
  • Food service background
  • Point of sale (POS) system operation
  • Supervisory skills
  • Kitchen equipment operation and maintenance
  • Customer-oriented
  • Staff management
  • Complaint resolution
  • Conflict resolution techniques
  • Performance improvement
  • Shift management
  • Regulatory compliance
  • Catering coordination
  • Culinary arts education
  • Take-out service
  • Customer service best practices
  • Stable work history
  • Restaurant operations management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team leadership
  • Active listening
  • Cash handling
  • Relationship building
  • Task prioritization
  • Self motivation
  • Coaching and mentoring

Work History

FOH/BOH Restaurant Service Team

Panda Express
04.2023 - 11.2024
  • Maintained strict compliance with health and safety regulations, conducting regular inspections and implementing corrective actions as needed.
  • Streamlined inventory management processes, reducing waste and controlling costs more effectively.
  • Improved customer satisfaction by attentively addressing guest concerns and promptly resolving issues.
  • Provided exceptional guest experiences, consistently adhering to company service standards throughout all front-of-house operations.
  • Cultivated a cohesive restaurant culture based on teamwork, respect, diversity inclusion principles.
  • Developed a loyal clientele base through attentive service delivery and proactive engagement in community outreach initiatives.
  • Increased repeat business, building strong relationships with patrons through exceptional service and personalized attention.
  • Ensured consistent food quality, working closely with the kitchen staff to maintain high standards of preparation and presentation.
  • Continuously assessed staff performance metrics to identify areas for improvement or commendation, providing constructive feedback and recognition.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Restaurant Crew Member

Raising Cane's
07.2023 - 01.2024
  • Worked well with teammates and accepted coaching from management team.
  • Supported management in training new crew members, leading to improved performance and faster onboarding.
  • Took orders, prepared meals, and collected payments.
  • Followed food safety protocols and best practices as instructed by ServSafe training.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained open communication with kitchen staff for expedited food preparation during peak hours.
  • Worked front counter, drive-thru and other areas.
  • Prioritized teamwork through assisting fellow crew members as needed during busy periods or low staffing situations.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new hires in customer service, food preparation and restaurant procedures.
  • Demonstrated versatility by cross-training in various stations within the restaurant, contributing to overall team productivity.
  • Collaborated with team members for seamless service during high-volume shifts.
  • Collaborated with team members to complete orders.
  • Managed time effectively while juggling multiple responsibilities during busy shifts, minimizing delays in service delivery.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Assisted in streamlining kitchen operations for increased efficiency and reduced food waste.
  • Provided timely and accurate order processing, resulting in reduced wait times for customers.
  • Prepared appealing plate presentations that aligned with restaurant standards before serving them to the guests.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Utilized POS system to receive and process food and beverage orders.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.

Restaurant Team Leader

Whataburger
08.2021 - 04.2023
  • Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
  • Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
  • Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
  • Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
  • Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
  • Performed routine equipment maintenance checks as per manufacturer guidelines, minimizing downtime due to malfunctions or breakdowns.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Handled customer complaints professionally, taking swift corrective action to resolve issues while preserving brand reputation.
  • Ensured compliance with health and safety regulations by conducting regular inspections and addressing issues immediately.
  • Reduced employee turnover through effective communication, support, and fostering a positive work environment.
  • Increased team productivity by conducting regular training sessions and providing constructive feedback.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Supervised food presentation and plating to enhance visual appeal.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.

Education

High School Diploma -

Raymond & Tirza Martin High School
Laredo, TX
05.2022

Certification

  • Food Handler's Permit/License- County or city public health departments.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Overview

3
3
years of professional experience
1
1
Certificate

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Anthony Andrade