Anthony Angello
Colonial Heights,VA
Summary
Dynamic customer service professional with a proven track record at Royal Farms, excelling in problem resolution and team collaboration. Recognized for enhancing customer satisfaction through effective communication and product knowledge. Skilled in managing high-stress situations, fostering loyalty, and training new associates to elevate team performance. Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Royal Farms
03.2024 - 08.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Trained new associates in customer service protocols, elevating overall team's performance.
Customer Service Representative
Lakeland Fishing Outfitters
11.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Marketing
Randolph-Macon College
Ashland, VA01-2029
Colonial Heights High School
Colonial Heights, VA05-2025
Skills
- Customer service
- Problem resolution
- Team collaboration
- Product knowledge
- Stock replenishment
- POS system operation
- Refunds and exchanges
- Sales closing
- Inventory control
- Account updating
- Product merchandising
- Project management
Timeline
Customer Service Associate
Royal Farms
03.2024 - 08.2025
Customer Service Representative
Lakeland Fishing Outfitters
11.2022 - 10.2023
Bachelor of Arts - Marketing
Randolph-Macon College
Colonial Heights High School
Similar Profiles
Rykeam SampleRykeam Sample
Sales Associate at Royal FarmsSales Associate at Royal Farms
Zajarey LawsonZajarey Lawson
Customer Service Associate at Royal FarmsCustomer Service Associate at Royal Farms
Anthony ChristianAnthony Christian
Kitchen Lead at Royal FarmsKitchen Lead at Royal Farms
Jacob EatonJacob Eaton
Industrial Electrician at GerdauIndustrial Electrician at Gerdau
Tiara WallerTiara Waller
Customer Service Representative at Rotech HealthcareCustomer Service Representative at Rotech Healthcare