Hardworking and driven sales professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Expert in increasing productivity and customer satisfaction while driving revenue and sales.
Overview
4
4
years of professional experience
Work History
Sales Manager
Midas Immersion Cooling
03.2022 - 12.2022
Successfully led and implemented sales strategies for immersion cooling systems manufactured specifically used for Bitcoin mining machines, resulting in an 18% increase in captured market within the first year
Utilized a variety of consultative sales techniques in order to determine the unique needs, challenges, and budgets of each client and presented customized solutions to meet their specifications
Created and executed effective sales plans to identify and engage Bitcoin mining farm owners, key stakeholders, and C-level executives within the community, positioning immersion cooling systems as a solution to enhance mining efficiency and profitability, resulting in a 25% increase in client acquisition
Regularly collaborated with external teams including, but not limited to engineering, marketing and operations departments to streamline the delivery, installation and setup of immersion cooling systems
Traveled to prospective and existing client sites and trade shows in order to increase brand awareness
Conducted webinars, product demonstrations, facility tours and in person presentations to educate end users on the advantages of immersion cooling
Consistently performed market research by monitoring market trends, competitive market, industry patterns and business analysis to identify new opportunities and adapt to emerging technologies and customer needs, driving a 38% increase in sales pipeline growth
Exceeded sales targets consistently, achieving a 30% increase in sales volume and revenue generation
Security Dispatch Scheduler II
Inter-Con Security Systems
10.2019 - 05.2021
Managed the security officer scheduling process with attention to detail, maximizing staffing efficiency and decreasing overtime expenses by 36% within Q1
Proactively sought out and identified staffing needs and matched new staff with appropriate job sites based on officer qualifications and client requirements
Assisted with scheduling and coordinating onboarding and advanced training sessions for security personnel, and supervisory staff
Streamlined the recruitment process by screening security officer candidates, scheduling and conducting interviews, qualifying candidates with suitable positions based on shift availability, increasing staffing levels and minimizing gaps in coverage, which resulted in improved employee retention and client satisfaction, contributing to overall business success
Demonstrated prompt responsiveness to emergency situations, including last-minute employee calloffs, no-calls, no-shows and absences, ensuring that our clients had uninterrupted 24-hour coverage on all posts
Successfully persuaded employees to accept last-minute staffing assignments, maintaining consistent coverage and improving client retention
Cultivated and maintained positive relationships with clients, on-site managers, and field supervisors, creating collaborative and supportive communication channels
Addressed client concerns promptly and effectively, resolving issues related to staffing requirements and payroll, resulting in a 20% increase in client contract extensions and renewals
Negotiated contract terms with existing clients and secured new contracts with government agencies and multinational corporations
These efforts led to a 33% increase in contract retention while reducing customer acquisition costs, adding to the company's revenue stream, brand awareness and industry reputation
Customer Service Manager
Infocu5
08.2018 - 10.2019
Led a team of telesales call center representatives, focusing on enhancing sales conversions, up-sells, and customer retention
Constructed and maintained sales pipelines via CRM to track and strengthen performance, resulting in increased efficiency, reduction in customer hold times, reduced refund rates, and higher sales
Strategically resolved customer issues, leading to company savings of $5K to $7K per week in charge back fees and shipping costs, resulting in an expense reduction of approximately $260K to $364K annually
Demonstrated a high level of conflict resolution skills and ability to negotiate logically with unhappy customers, navigate challenging conversations concisely and effectively, leading to improved caller satisfaction and customer loyalty growth
Responded quickly to escalated inquiries from both internal counterparts and external customers, in addition to Tier I call center representatives, and managers, resulting in swift and satisfactory resolutions that exceed customer expectations
Utilized customer service technology and CRM tools to enhance service delivery, including cloud based communication platforms
Conducted regular performance audits of a team of call center representatives to ensure strict compliance with call quality standards, and performance metrics
Leveraged data-driven insights to locate improvement opportunities and address challenges within the call center
Championed a culture of ongoing learning and development within the call center, cultivating an environment where representatives were encouraged to enhance their phone skills and increase sales
Identified opportunities for improvement and created targeted training campaigns to address issues and boosted performance and service quality
Education
Associate in Science - Business
Citrus College
Glendora, CA
06.2009
Skills
Customer Support Tools: Proficient in CRM systems (Salesforce, Zendesk), live chat platforms, and ticketing systems
Customer Service Excellence: Expertise in providing clear, empathetic communication and resolving issues with a customer-first approach
Sales Expertise and Upselling: Track record of exceeding upsell KPIs and maximizing revenue opportunities
Problem-Solving: Skilled in diagnosing and resolving complex issues under time constraints
Process Optimization: Experience streamlining workflows to improve efficiency and reduce resolution times
Relationship building: Proven ability to establish and nurture strong, trust-based relationships with customers, team members, and stakeholders to foster loyalty and long-term engagement
Persuasive negotiations: Experienced in finding mutually beneficial solutions while maintaining professionalism and building long-term partnerships
Speech-Language Pathologist at North Gresham Dual Immersion Elementary SchoolSpeech-Language Pathologist at North Gresham Dual Immersion Elementary School