Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Apollo

Austin,TX

Summary

Hardworking and driven sales professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Expert in increasing productivity and customer satisfaction while driving revenue and sales.

Overview

4
4
years of professional experience

Work History

Sales Manager

Midas Immersion Cooling
03.2022 - 12.2022
  • Successfully led and implemented sales strategies for immersion cooling systems manufactured specifically used for Bitcoin mining machines, resulting in an 18% increase in captured market within the first year
  • Utilized a variety of consultative sales techniques in order to determine the unique needs, challenges, and budgets of each client and presented customized solutions to meet their specifications
  • Created and executed effective sales plans to identify and engage Bitcoin mining farm owners, key stakeholders, and C-level executives within the community, positioning immersion cooling systems as a solution to enhance mining efficiency and profitability, resulting in a 25% increase in client acquisition
  • Regularly collaborated with external teams including, but not limited to engineering, marketing and operations departments to streamline the delivery, installation and setup of immersion cooling systems
  • Traveled to prospective and existing client sites and trade shows in order to increase brand awareness
  • Conducted webinars, product demonstrations, facility tours and in person presentations to educate end users on the advantages of immersion cooling
  • Consistently performed market research by monitoring market trends, competitive market, industry patterns and business analysis to identify new opportunities and adapt to emerging technologies and customer needs, driving a 38% increase in sales pipeline growth
  • Exceeded sales targets consistently, achieving a 30% increase in sales volume and revenue generation

Security Dispatch Scheduler II

Inter-Con Security Systems
10.2019 - 05.2021
  • Managed the security officer scheduling process with attention to detail, maximizing staffing efficiency and decreasing overtime expenses by 36% within Q1
  • Proactively sought out and identified staffing needs and matched new staff with appropriate job sites based on officer qualifications and client requirements
  • Assisted with scheduling and coordinating onboarding and advanced training sessions for security personnel, and supervisory staff
  • Streamlined the recruitment process by screening security officer candidates, scheduling and conducting interviews, qualifying candidates with suitable positions based on shift availability, increasing staffing levels and minimizing gaps in coverage, which resulted in improved employee retention and client satisfaction, contributing to overall business success
  • Demonstrated prompt responsiveness to emergency situations, including last-minute employee calloffs, no-calls, no-shows and absences, ensuring that our clients had uninterrupted 24-hour coverage on all posts
  • Successfully persuaded employees to accept last-minute staffing assignments, maintaining consistent coverage and improving client retention
  • Cultivated and maintained positive relationships with clients, on-site managers, and field supervisors, creating collaborative and supportive communication channels
  • Addressed client concerns promptly and effectively, resolving issues related to staffing requirements and payroll, resulting in a 20% increase in client contract extensions and renewals
  • Negotiated contract terms with existing clients and secured new contracts with government agencies and multinational corporations
  • These efforts led to a 33% increase in contract retention while reducing customer acquisition costs, adding to the company's revenue stream, brand awareness and industry reputation

Customer Service Manager

Infocu5
08.2018 - 10.2019
  • Led a team of telesales call center representatives, focusing on enhancing sales conversions, up-sells, and customer retention
  • Constructed and maintained sales pipelines via CRM to track and strengthen performance, resulting in increased efficiency, reduction in customer hold times, reduced refund rates, and higher sales
  • Strategically resolved customer issues, leading to company savings of $5K to $7K per week in charge back fees and shipping costs, resulting in an expense reduction of approximately $260K to $364K annually
  • Demonstrated a high level of conflict resolution skills and ability to negotiate logically with unhappy customers, navigate challenging conversations concisely and effectively, leading to improved caller satisfaction and customer loyalty growth
  • Responded quickly to escalated inquiries from both internal counterparts and external customers, in addition to Tier I call center representatives, and managers, resulting in swift and satisfactory resolutions that exceed customer expectations
  • Utilized customer service technology and CRM tools to enhance service delivery, including cloud based communication platforms
  • Conducted regular performance audits of a team of call center representatives to ensure strict compliance with call quality standards, and performance metrics
  • Leveraged data-driven insights to locate improvement opportunities and address challenges within the call center
  • Championed a culture of ongoing learning and development within the call center, cultivating an environment where representatives were encouraged to enhance their phone skills and increase sales
  • Identified opportunities for improvement and created targeted training campaigns to address issues and boosted performance and service quality

Education

Associate in Science - Business

Citrus College
Glendora, CA
06.2009

Skills

  • Customer Support Tools: Proficient in CRM systems (Salesforce, Zendesk), live chat platforms, and ticketing systems
  • Customer Service Excellence: Expertise in providing clear, empathetic communication and resolving issues with a customer-first approach
  • Sales Expertise and Upselling: Track record of exceeding upsell KPIs and maximizing revenue opportunities
  • Problem-Solving: Skilled in diagnosing and resolving complex issues under time constraints
  • Process Optimization: Experience streamlining workflows to improve efficiency and reduce resolution times
  • Relationship building: Proven ability to establish and nurture strong, trust-based relationships with customers, team members, and stakeholders to foster loyalty and long-term engagement
  • Persuasive negotiations: Experienced in finding mutually beneficial solutions while maintaining professionalism and building long-term partnerships

Timeline

Sales Manager

Midas Immersion Cooling
03.2022 - 12.2022

Security Dispatch Scheduler II

Inter-Con Security Systems
10.2019 - 05.2021

Customer Service Manager

Infocu5
08.2018 - 10.2019

Associate in Science - Business

Citrus College
Anthony Apollo