Google Workspace
Anthony Arcaro
Sr Analyst - Process Improvement
Franklin,TN
Summary
Thorough Senior Analyst, SaaS Human Capital Manager with over a 20-year background. Exceptional teamwork, leadership, planning and communication skills. Self-reliant to perform analysis and make recommendations. Knowledgeable client manager and innovator known for recommending technology solutions to enhance operations for organizations through improving existing and introducing new information system solutions.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Sr Analyst-PA, Global Customer Success
Verizon Connect
Franklin, TN
09.2018 - Current
- SFDC Smart Workflow tools and platforms into SSO (single sign on) with bidirectional push and pulls to eliminate swivel chair and reduce manual tasks by 80% in identified areas
- Creator of North America Deployment Team program and custom Qualtrics matrix monitoring
- Discovered root causes of operations teams NPS Net Promoter Scores and improved from 29 to 75 (258% improvement). Resolved flow problems and identified appropriate solutions.
- Monitored Global "Innovation Solutions" and requirements in conjunction with staff and management.
- Guided acquisition process to capture projected time, cost and revenue synergies and move combined GCS organization forward.
- Enhanced Support and Deployment interfaces to promote better functionality for users.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Cultivated relationships with Global leaders within company to share tips and information.
- Assessed data modeling and statistics using Excel, Google Sheets, Minitab to integrate high-level business processes with data rules.
- Optimized core processes using Workflow Design to improve business performance and operational agility.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
Sr Manager, SaaS Human Capital Solutions
JADA Solutions
Odessa, FL
02.2014 - 09.2018
- Skillfully managed and transitioned book of business, maintaining 95% retention
- Recommended and implemented successful HRIS HRMS strategies to maximize customer revenue.
- Consolidated client vendors and renegotiated contracts to optimize costs.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Reviewed and analyzed payroll and insurance reports, records and directives to obtain data required for planning department activities.
- Identified cost improvement changes and cost savings plans to increase company savings by 15% average.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Developed proposals and presentations for internal and external audiences.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Director of Sales
HUB Int / CCF&N (acquired CPHR / Triton HR)
Clearwater, FL
09.2002 - 02.2014
- Exceeded annual 1.5-million-dollar new business quota 2011, 2012, 2013, with 95% customer retention
- Consultative sales with self-obtained $450,000 book of business
- Negotiated, designed, implemented, trained CRM technology for 23 internal sales agents
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Monitored and coordinated workflows to optimize resources.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
Regional Sales Director
EPIX
Tampa, FL
06.1996 - 06.2002
- Established approx 1,000 new accounts worth over $3,250,000 annually
- Managed 42 sales specialists across six teams in state of Florida
- Guided and promoted 6 new offices and managers from within
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Researched customer needs, market trends and competitor activities.
- Created robust sales plans and set territory quotas.
- Coordinated full sales operations within assigned region.
- Forecasted annual, quarterly and monthly sales goals.
- Built and managed sales funnel using metrics to forecast achievements and measure goals.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Created forecasted regional sales plans and quotas, and established processes to achieve sales objectives and related metrics
- Led change and transformation across business areas to deliver benefits and align company resources
Education
Master of Science - Architecture
Catholic University of America
Washington, DC 08.1991 - 05.1993
Bachelor of Science - Architecture
University of Florida
Gainesville, FL 08.1986 - 05.1991
Skills
Lean Six Sigma
Client management
Knowledge of business operations
Technical understanding
Data analysis
Data Mapping
Business Development
Business planning
Web-based reporting tools
Strategic planning
Business process mapping
Sales forecasting
Operations analysis
Analytics program experience
Coaching and mentoring
Accomplishments
- Managed, documented, and resolved NA DS SMB A.E. NPS Net Promoter Score from 29 to 75 (258% improvement) using Lean Six Sigma design principles
- Supervised, led teams of 25+ staff members to surpass Quota, KPI's
- Collaborated with team of 18 in the development of a Customer Support "Single Pane" SFDC CRM solution for 250+ T1 & T2 Support Reps
- VLSS Green Belt
- Verizon Business Group Spotlight Award / 15x Winner
- AOBRD to ELD Special Projects Team
- Stars & Torch Leadership Program Winner
- Presidents Club Elite Sales award 6x Winner
Software
Smartsheet
Minitab LSS
Slack
Microsoft Office
Qualtrics
IGrafx
Certification
Lean Six Sigma Green Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Timeline
Lean Six Sigma Green Belt
10-2021
Sr Analyst-PA, Global Customer Success
Verizon Connect
09.2018 - Current
Sr Manager, SaaS Human Capital Solutions
JADA Solutions
02.2014 - 09.2018
Director of Sales
HUB Int / CCF&N (acquired CPHR / Triton HR)
09.2002 - 02.2014
Regional Sales Director
EPIX
06.1996 - 06.2002
Master of Science - Architecture
Catholic University of America
08.1991 - 05.1993
Bachelor of Science - Architecture
University of Florida
08.1986 - 05.1991