Anthony Arellano
Phoenix,AZ
Summary
Proven expert in claims analysis and interpersonal communication, I've excelled at Bank of America by managing sensitive fraud claims and enhancing wealth fraud management strategies. My ability to interpret policy and drive team success, alongside a commitment to continuous learning, has significantly improved operational efficiency and client satisfaction.
Overview
16
16
years of professional experience
Work History
Senior Fraud Claims Analyst
Bank of America
01.2021 - 10.2024
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Managing digital fraud claims such as zelle, ach, wires, bill pays and ID fraud claims.
Wealth Fraud Management
Bank of America
01.2019 - 01.2021
- Navigated sensitive family dynamics when creating multi-generational wealth management plans that addressed the needs of all involved parties.
- Placed restrictions on clients debit/credit cards and as well terminated cards upon detection findings.
- Stayed up-to-date with industry regulations and maintained required certifications by attending continuing education courses regularly.
- Managed fraud trends and made detection notes to prevent any fraud against credit or debit cards.
Bankruptcy Specialist
Chase Bank
09.2009 - 10.2018
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Ability to assist with Disaster loans in needs of assistance due to natural disasters as well as employee loans.
- Expert at gathering documentation necessary for mortgage assistance per investor ( FHA, USDA, FANNIE/FREDDIE, PRIVATE/ASSSET)
- Spearheaded training initiatives for new team members, sharing industry insights and best practices to enhance productivity levels.
GMAC Financial Specialist
GMAC
08.2008 - 08.2009
- Enhanced financial decision-making by providing timely and accurate analysis of financial data to executive leadership.
- Displayed the ability to analyze potential loss situations and explain options to the customers intelligently and clearly.
- Ensured compliance with regulatory standards by conducting regular audits and implementing necessary corrective actions.
- Run credit reports, skipped traced and control repossessions.
Education
GED -
Phoenix Community College
Phoenix, AZ01-2008
Skills
- Claims
- Claims analysis
- Interpersonal and written communication
- Policy interpretation
- Self motivated and team oriented
- Motivated to learn new skills through on-the-job training
Timeline
Senior Fraud Claims Analyst
Bank of America
01.2021 - 10.2024
Wealth Fraud Management
Bank of America
01.2019 - 01.2021
Bankruptcy Specialist
Chase Bank
09.2009 - 10.2018
GMAC Financial Specialist
GMAC
08.2008 - 08.2009
GED -
Phoenix Community College
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