Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
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Anthony Arena

San Jose,CA

Summary

Strategic Trust & Safety Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Proficient in leveraging AI and machine learning techniques to enhance content moderation processes, ensuring a seamless and secure user experience. Dedicated to identifying operational pain points and implementing actionable improvements reduce corporate costs and increase consistency of quality. Dually experienced in ground level content moderation.

Overview

10
10
years of professional experience

Work History

Data Labeling Analyst

Rose International (via Meta)
Menlo Park, CA
11.2023 - Current
  • Leading red teaming operations to address and mitigate insecurities in text-to-image/video generation.
  • Scoping and managing labeling projects, enhancing data annotation efforts, and ensuring high-quality data collection at scale.
  • Implementing process improvements and scalable solutions, directly managing data quality through comprehensive auditing methods.

Content Moderator

Vaco
San Ramon, CA
07.2023 - Current
  • Expertise in AI-Enhanced Content Moderation: Proficient in leveraging AI and Machine Learning techniques to enhance content moderation processes, resulting in improved efficiency and accuracy.
  • Multidisciplinary Background: Combining linguistic training, content moderation expertise, and AI knowledge to develop comprehensive solutions for maintaining online safety and quality.
  • Data Annotation Mastery: Experienced in data annotation tools and techniques, ensuring the creation of high-quality labeled datasets for AI model training.
  • Ethical AI Practices: Demonstrated commitment to responsible AI practices, upholding ethical standards in content moderation and user protection.
  • Effective Communication: Strong written and verbal communication skills, with a track record of collaborating seamlessly with cross-functional teams to achieve common goals.

Trust & Safety Analyst

Accenture
San Jose, CA
07.2020 - 03.2023
  • Maintained quality assurance procedure documentation.
  • Monitored completed work and provided feedback to improve team member performance.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
  • Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
  • Met with BPO investors to determine client goals and discuss SLA strategies.

Content Moderator

BCforward
Menlo Park, CA
10.2018 - 07.2020
  • Analyzed daily traffic data and reports to measure effectiveness of marketing strategies.
  • Collected and compared data to determine legitimacy and licitness
  • Produced a strict quota & succeeded quality standards
  • Interacted with Trust & Safety subject matter experts to develop quality content.

Assistant Manager

Arena Painting
San Jose, CA
03.2015 - 10.2018
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Personal Trainer

Fitness 19
Milpitas, CA
09.2014 - 03.2015
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Communicated with clients to determine goals and performed client assessments.
  • Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Maintained detailed personal training records and updated client progress after each session.

Education

High School Diploma -

Piedmont Hills High School
San Jose, CA
05.2013

Some College (No Degree) -

De Anza College
Cupertino, CA

Some College (No Degree) -

Mission College
Santa Clara, CA

Skills

  • Audit processes
  • Performance assessment
  • Basics of Machine Learning
  • Statistical analysis
  • Testing protocols
  • AI Problem Identification and Formulation
  • Staff mentoring
  • Correction plans
  • Client relationship management
  • Employee training

Accomplishments

  • Promoted from Content Review Associate to Trust & Safety Analyst, in less than 24-months.
  • Created highly effective new processes that significantly impacted efficiency and improved operations.
  • Reduced Policy Violations
  • Improved Workflow Efficiency
  • Enhanced Accuracy

Timeline

Data Labeling Analyst

Rose International (via Meta)
11.2023 - Current

Content Moderator

Vaco
07.2023 - Current

Trust & Safety Analyst

Accenture
07.2020 - 03.2023

Content Moderator

BCforward
10.2018 - 07.2020

Assistant Manager

Arena Painting
03.2015 - 10.2018

Personal Trainer

Fitness 19
09.2014 - 03.2015

High School Diploma -

Piedmont Hills High School

Some College (No Degree) -

De Anza College

Some College (No Degree) -

Mission College

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Anthony Arena