Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service/ Sales Advisor
Best Buy
10.2018 - Current
Responded to customer needs through competent customer service and prompt problem-solving.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Explained charges, fees, terms of sales and service agreements to over Number customers daily.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Provided positive first impressions to welcome existing, new and potential customers.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Maintained records related to sales, returns and inventory availability.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Balanced safe, prepared tills and prepared register bags for next sales date.
Trained new employees on proper cash routines, procedures and requirements.
Verified cash flow and electronic transactions from credit card system to balance registers.
Used POS system to enter orders, process payments and issue receipts.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Communicated guest and employee requests to management for issue resolution.
Set up, tested and balanced registers for front-end employees.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Car Salesman
Kunes Ford of Antioch
Antioch, IL
02.2023 - 04.2023
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Car Salesman
Libertyville Chevrolet
06.2022 - 02.2023
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Negotiated purchase prices and explained sales, warranty and optional products.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Answered telephone and email inquiries from potential customers.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Met customers on lot and in showroom to discuss available vehicles and options.
Prepared purchased vehicles and completed final delivery checks.
Drove team revenue totals by bringing in top sales numbers.
Education
College of Lake County
Grayslake, IL
01.2021
Skills
Lead Follow-Up
Issue Resolution
Sales Conversion
Loyalty Programs
Building Customer Loyalty
Meeting Sales Goals
Customer Service
Safety and Cleanliness Standards
Exceeding Customer Expectations
Sales and Marketing
Contract Negotiation
Store Policies and Procedures
Excellent Written and Verbal Communication
Building Customer Relationships and Loyalty
Adaptable and Flexible
Strong Communication and Interpersonal Skills
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.