Anthony Arlotta
Buffalo,NY
Summary
Results driven professional with a high level of commitment and ability to communicate effectively. Capability to build and maintain strong relationships with a wide range of personality types. Ensures high importance requests are prioritized effectively and efficiently. Ability to adopt to new and changing environments.
Overview
15
15
years of professional experience
Work History
Business Analyst /UAT
KEY BANK
11.2021 - 11.2023
- Creating and providing test scenarios for software development updates to determine defects before implantation for Mortgage systems
- Key Contributions- Analyzed business scope, requirements, and/ or user stories to recreate accurate test cases
- Demonstrate flexibility contributing on project based items, individually, and in team environment.
- Identify and notify management and developers with any found defects during testing
- Assist Developers with system insight in order to accurately solve defects within data base.
Mortgage Fee Specialist
KEY BANK
11.2020 - 11.2021
- Review current mortgage applications and analyze loan modifications
- Key Contributions- Responsible for reviewing mortgage applications for any adjustments, if necessary providing re-disclosures for accurate updates for borrowers.
- Analyze loan information and identify potential errors within applications.
- Review 700+ loans monthly meeting expectations with over 99% accuracy rating.
- Established relationships between loan officers and underwriters to reduce potential issues that may occur within mortgage loan life, and expedite process to meet closing schedules.
Indirect Underwriter
KEY BANK
10.2019 - 11.2020
- Review and analyze consumer loan applications received from dealer base in order to formulate decision in awarding loans
- Key Contributions- Responsible for performing credit analyst function for indirect auto loans-Analyze information received from credit applications and credit reporting agencies
- Independently execute prudent credit decisions
- Identify and approve exceptions to internal credit policy
- Demonstrate ability to remain focused on tasks in stressful fast paced environment.
Mortgage Processing Assistant
KEY BANK
08.2017 - 10.2019
- Reviewed loan files and verified all appropriate documents were present
- Provide support to Loan Processors and Underwriters
- Key Contributions-Reviewed all loan applications for accuracy, completeness and compliance
- Provided quality customer service by answering questions for external and internal customers in a timely and professional manner
- Assisted with documentation collection and data entry
- Managed, reviewed and submitted completed files via loan origination system to the underwriting department
Debt Specialist
KEY BANK
08.2015 - 05.2017
- Contact overdrawn deposit account customers by phone to resolve overdrawn status
- Key Contributions-Qualified individuals in short term financial hardship
- Negotiation of repayment plans of auto loans, installment loans, mortgages, credit cards, and lines of credit for personal and commercial consumers
- Assessed specific financial situations in order to generate repayment terms
- Managed and collected an array of consumer and commercial loan portfolios ranging from 30-120 days of delinquency- Implemented, maintained, and trained employees on new loan processing system
MAXIM MANAGEMENT
07.2012 - 08.2015
- Maintained and supported reliability of building systems, equipment, and assets in multiple facilities
- Strong ability to respond effectively to unusual and emergency situations.
- Coordinated work flow and tasks to efficiently manage customer's needs
- Communicated with customer base and facilities team to resolve and address day to day processes.
- Responsible for managing company executive luxury fleet of over 50 vehicles.
- Ensured positive customer experience by prioritizing and managing customer demands.
- Partnered with outside vendors to ensure company standards were upheld.
TOWN OF TONAWANDA
07.2008 - 08.2012
- Grounds Maintenance of Sheridan and Brighton Golf Courses
- Performed duties which assisted in upkeep of golf course grounds and surrounding areas
- Provided minor preventative maintenance of equipment-Performed snow removal and salting of sidewalks-Ensured cleanliness of building and grounds
Education
Bachelor of Science - Business Administration
STATE UNIVERSITY OF NEW YORK COLLEGE
Buffalo, NY05.2015
Associate of Science - Computer Aided Drafting & Design
NIAGARA COUNTY COMMUNITY COLLEGE
Sanborn, NY01.2012
Skills
- Adaptability
- Multitasking
- Organizational Skills
- Quality Assurance
- Data Analysis
- Issue Resolution
Timeline
Business Analyst /UAT
KEY BANK
11.2021 - 11.2023
Mortgage Fee Specialist
KEY BANK
11.2020 - 11.2021
Indirect Underwriter
KEY BANK
10.2019 - 11.2020
Mortgage Processing Assistant
KEY BANK
08.2017 - 10.2019
Debt Specialist
KEY BANK
08.2015 - 05.2017
MAXIM MANAGEMENT
07.2012 - 08.2015
TOWN OF TONAWANDA
07.2008 - 08.2012
Bachelor of Science - Business Administration
STATE UNIVERSITY OF NEW YORK COLLEGE
Associate of Science - Computer Aided Drafting & Design
NIAGARA COUNTY COMMUNITY COLLEGE