ANTHONY ARNOLD
Portland,OREGON
Summary
Results-driven Care Coordinator Manager with strong expertise in case management and team leadership. Achieved significant improvements in support services for the homeless community through effective discharge planning and resource coordination. Proficient in using HMIS/Shelter Point, Salesforce, and VI-SPDATs to implement data-driven solutions. Dedicated to empowering clients with motivational strategies aimed at fostering positive housing outcomes.
Overview
2
2
years of professional experience
Work History
Care Coordinator Manager
Urban Alchemy
Portland, OREGON
11.2023 - 02.2025
- Managed a team of care coordinators and provided daily agendas targeting tasks to be completed, as well as ideas on how to accomplish their goals.
- Assisted in the development of discharge plans for clients transitioning into permanent housing.
- Actively participated in staff meetings with Portland City officials, discussing best practices and resources to better serve our houseless community.
- Created employee schedules, approved timecards, PTO hours, and days off.
- Engaged in hiring activities and assessed new applicants through interviews.
- Trained all Care Coordinator new hires.
- Reviewed all end-of-shift reports provided by the Care Coordinator team.
- Documented all interactions between care coordinators and guests, as well as accomplishments or areas needing improvement.
- Recorded comprehensive and precise guest details, notes, and documentation into HMIS and Shelter Point systems.
Care Coordinator
Urban Alchemy
Portland, OREGON
05.2023 - 11.2023
- Completed and documented guest intake and exit in HMIS/Shelter Point, and Salesforce.
- Specialized in housing retention and navigation.
- Managed a caseload of around 25 guests maintaining up-to-date needs assessments.
- Connected guests to detox centers, drug rehabs, and mental health providers.
- Helped guests obtain state IDs, social security cards, and birth certificates.
- Created goals and plans with guests, and helped them maintain these goals.
- Helped guests find and apply for permanent housing.
- Provided peer support daily and practiced motivational speaking to keep guests focused.
Education
State Certified - Peer Support Specialist & Peer Wellness Specialist
MHAAO
Portland, OR03-2023
State Certified - Certified Recovery Mentor
MHAAO
Portland, OR03-2023
Some College (No Degree) - At-Risk-Juvenile Counseling
PCC
Portland, ORSkills
- Lived Experience
- Team Collaboration
- Case management
- Communication
- Proficient with HMIS/Shelter Point, Salesforce, VI-SPDAT's, and spread sheets
- Client documentation
- Team leadership
- Staff Training
- Resource coordination
- Peer support
- Time management
- Data entry
- Discharge planning
- Employee training
- Employee scheduling
References
References available upon request.
Timeline
Care Coordinator Manager
Urban Alchemy
11.2023 - 02.2025
Care Coordinator
Urban Alchemy
05.2023 - 11.2023
State Certified - Peer Support Specialist & Peer Wellness Specialist
MHAAO
State Certified - Certified Recovery Mentor
MHAAO
Some College (No Degree) - At-Risk-Juvenile Counseling
PCC
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