Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
Provided leadership and guidance to team members while encouraging collaboration across departments.
Reviewed reports on performance metrics such as customer satisfaction scores, revenue growth rates. in order to make informed decisions regarding future initiatives.
Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
Established partnerships with other organizations that would bring value back into the company .
Cultivated long-term relationships with existing clients through consistent communication efforts .
Restaruant Leader
Raising Cane's Chicken Fingers
Austin, TX
04.2019 - 12.2021
Developed and implemented strategies to improve team performance and productivity.
Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
Directed the recruitment process for new employees, including interviewing and selecting candidates.
Monitored workflow processes and identified areas of improvement.
Provided guidance and support to team members on operational issues.
Ensured compliance with organizational policies and procedures.
Assessed team performance against established goals and objectives.
Coached and mentored individuals on professional development goals.
Fostered a positive work environment by recognizing individual achievements.
Assistant Restuarant Leader
Raising Cane's Chicken Fingers
Waco, TX
07.2016 - 04.2019
Developed and implemented strategies to improve team performance and productivity.
Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
Monitored workflow processes and identified areas of improvement.
Provided guidance and support to team members on operational issues.
Coached and mentored individuals on professional development goals.
Managed daily operations of the store, including scheduling and supervising staff.
Ensured that customer service standards were met or exceeded at all times.
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Restaurant Manager
On The Border Cantina and Grill
Waco, TX
02.2006 - 06.2016
Ensured compliance with all food safety regulations and sanitation standards.
Supervised and trained staff in customer service, food handling, and safety protocols.
Developed strategies for improved operational efficiency and customer satisfaction.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Education
High School Diploma -
Comanche High School
Comanche, TX
05-2005
Some College (No Degree) - Graphic And Digital Design
Texas State Technical College
Waco, TX
Skills
Operations management
Partnership development
Customer relationship building
Competitive analysis
Strategic planning
Market analysis
Data analysis
Company processes and procedures
Administrative management
Talent recruitment
Business development
Recruitment and hiring
Timeline
Restaurant Partner
Raising Cane's Chicken Fingers
01.2024 - Current
Restaruant Leader
Raising Cane's Chicken Fingers
04.2019 - 12.2021
Assistant Restuarant Leader
Raising Cane's Chicken Fingers
07.2016 - 04.2019
Restaurant Manager
On The Border Cantina and Grill
02.2006 - 06.2016
High School Diploma -
Comanche High School
Some College (No Degree) - Graphic And Digital Design
Certified Trainer/Customer Service Specialist at Raising Cane's Chicken FingersCertified Trainer/Customer Service Specialist at Raising Cane's Chicken Fingers