Anthony Austin
Killeen
Summary
Dynamic leader with a proven track record at Hill Country Transit District, excelling in team leadership and operational efficiency management. Cultivated high-performing teams and enhanced stakeholder satisfaction through strategic communication. Leveraged creative problem-solving to optimize performance and drive successful project outcomes, significantly improving client satisfaction rates.
Overview
23
23
years of professional experience
Work History
Director of Public Engagement
Hill County Transit District Dba The HOP
03.2025 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Director of Rural Operations
Hill Country Transit District
05.2012 - 03.2025
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
Rural Fleet Manager
Hill Country Transit District
12.2002 - 05.2012
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Documented equipment transfers and sales details for accurate record keeping.
Education
Associate of Arts - General Studies
Central Texas College
Killeen, TX05-2016
Skills
- Strong interpersonal skills
- Collaborative decision-making
- Team leadership
- Operational efficiency management
- Creative problem-solving
- Performance objectives
- Collaborative team management
Timeline
Director of Public Engagement
Hill County Transit District Dba The HOP
03.2025 - Current
Director of Rural Operations
Hill Country Transit District
05.2012 - 03.2025
Rural Fleet Manager
Hill Country Transit District
12.2002 - 05.2012
Associate of Arts - General Studies
Central Texas College
Roadeo
**Public Transit State Roadeo (2006 - Present)**
- Selected by the Texas Transit Association (TTA) to establish a Roadeo Committee, where I created consistent standards and prepared contestants for advanced competitions.
- The Pennsylvania Public Transit Association hired me to design and set up the State Roadeo Course, ensuring a high-quality, competitive experience.
- Successfully set up courses for two to three divisions of competition: Paratransit, 35-foot, and 40-foot buses.
- Developed and implemented a comprehensive State Roadeo Handbook for both Texas and Pennsylvania, providing contestants with essential resources.
- Designed a rigorous written test for participants, integrating passenger assistance techniques and new state laws to elevate their knowledge and skills.
- Transformed the Roadeo event from a minimal gathering into a premier event, attracting competitors and attendees alike.
- Established myself as a Subject Matter Expert (SME) and advisor for local and regional Roadeos, guiding properties across Texas.
- Course Marshall, ensured the smooth execution of the state Roadeos in both Texas and Pennsylvania, demonstrating my leadership in the field. - My contributions have earned me the title of Most Valuable Player at the Texas Transit Roadeo.
**National Transit Roadeo (2009 - Present)**
- Nominated and selected to join the CTAA National Roadeo Committee, a testament to my expertise and commitment to excellence.
- Actively volunteer as a judge and contribute to the setup of the APTA Roadeo, showcasing my dedication to the industry.
- As the designated movement control person, ensured that driver teams navigate seamlessly through both stationary and course events across multiple divisions, maintaining a high standard of competition.
- Took on the role of designer and setup coordinator for the Body on Chassis (BOC) driving course, demonstrating my innovative approach to competition design.
- In 2023, played a key role in introducing a 35-foot fixed-route bus competition, further enhancing the diversity of events offered.
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