- Getting involved in local advocacy groups to promote positive change in the community
- Participating in fundraising events to support local charities, schools, or community projects
- Team Sports
- Volunteer Work
- Road Trips
- Digital Art and Animation
- I participate in a variety of outdoor recreational activities
- Animal Care
- Surfing
- Music
- Graphic Design
Anthony Auzenne
Oakland,CA
Summary
Customer-focused professional with a strong background in hospitality, technical support, and service operations. Proven success in delivering exceptional customer experiences, resolving issues efficiently, and leading teams in fast-paced environments. Adept in cross-functional communication, conflict resolution, inventory management, and performance improvement. Recognized for maintaining high standards of customer satisfaction and operational excellence across diverse industries.
Professional with strong background in kitchen design and consultancy, prepared for this role. Adept at creating functional and aesthetic kitchen layouts, utilizing knowledge in materials, appliances, and space optimization. Known for collaborating effectively with teams, adapting to changing client needs, and consistently delivering results. Strong problem-solving skills, attention to detail, and focus on client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Kitchen Consultant
Montperi Catering & Events
Oakland, CA
01.2025 - Current
- Designed custom kitchen layouts to optimize workflow and enhance user experience.
- Conducted in-depth consultations with clients to determine specific catering needs and preferences.
- Provided expert recommendations on equipment selection for diverse culinary applications.
- Developed comprehensive food safety guidelines to ensure compliance with health regulations.
- Trained staff on operational best practices, enhancing team performance and service quality.
- Streamlined project management processes, reducing turnaround times for kitchen installations.
- Collaborated with vendors to source high-quality materials, ensuring durability and functionality of kitchens.
- Led workshops on culinary trends and innovations, positioning clients as industry leaders in catering services.
- Provided exceptional customer service, addressing concerns promptly to maintain strong relationships.
Customer Service & Bar Operations Manager
Wolfhound Bar
Oakland, CA
08.2022 - 01.2025
- Managed day-to-day operations in a high-volume customer service environment.
- Supervised, trained, and scheduled staff; led team performance reviews.
- Handled guest relations, resolved complaints, and de-escalated issues to ensure satisfaction.
- Implemented customer service best practices and onboarding protocols.
- Conducted inventory audits and managed vendor relationships.
Audio-Visual Technician & Client Service Liaison
Williams Signal
San Francisco Bay Area
01.2017 - 01.2024
- Provided technical setup and on-site support for client events, ensuring top-tier customer service.
- Collaborated with clients to identify and meet AV requirements for events.
- Resolved real-time technical issues, minimizing disruptions and improving event experiences.
- Supervised junior technicians and managed logistics for large-scale operations.
- Operated audio visual equipment for live events, ensuring optimal functionality and performance.
- Collaborated with event teams to execute technical setups for sound, lighting, and video presentations.
- Troubleshot technical issues during events, maintaining seamless operation and client satisfaction.
- Trained junior technicians on equipment handling and best practices for event execution.
- Developed procedures to improve equipment maintenance and reduce downtime in operations.
- Led team efforts in planning and executing complex audio visual installations for corporate clients.
- Streamlined processes for equipment setup, enhancing efficiency and reducing lead times significantly.
- Oversaw inventory management of audio visual assets, ensuring availability and optimal utilization during projects.
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Trained event staff on proper use of audio and visual equipment.
- Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
- Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
- Participated in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Pulled and terminated variety of cables.
- Programmed and operated audio-visual equipment to support seamless live events.
- Actively communicated with other departments such as catering or room setup teams in order to coordinate event logistics seamlessly.
- Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events.
- Operated computer-based presentation software during meetings or conferences, guaranteeing smooth content delivery.
Customer Service & Technical Support Specialist – E-Bikes
Rad Power Bikes
Berkeley, CA
10.2020 - 08.2022
- Delivered face-to-face and remote customer support for electric bike repairs and maintenance.
- Educated customers on safety, performance optimization, and post-purchase care.
- Collaborated with the sales team to guide customers through purchase decisions.
Bartender & Guest Service Associate
Little Star Solano
Albany, CA
01.2006 - 01.2010
- Delivered personalized guest service in a high-traffic dining environment.
- Trained new staff in POS usage, customer interaction, and product knowledge.
- Handled order discrepancies and guest feedback to ensure satisfaction.
Education
Master’s Degree - Sociology
University of California
San Francisco, CA01-2006
Skills
- Customer Support & Satisfaction
- Technical Troubleshooting
- Conflict Resolution & De-escalation
- POS & CRM System Proficiency
- Inventory & Operations Management
- Team Leadership & Staff Development
- Multi-Channel Communication
- Order & Service Fulfillment
- Training & Knowledge Transfer
- Problem Solving Under Pressure
- Continuous learning mindset
- Creativity and innovation
- Industry trend awareness
- Vendor relationship management
- Material selection
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 in the development of Inhouse sauces .
Certification
- Certified EMT (A&B)
- Certified First Aid & CPR Instructor
Interests
Timeline
Kitchen Consultant
Montperi Catering & Events
01.2025 - Current
Customer Service & Bar Operations Manager
Wolfhound Bar
08.2022 - 01.2025
Customer Service & Technical Support Specialist – E-Bikes
Rad Power Bikes
10.2020 - 08.2022
Audio-Visual Technician & Client Service Liaison
Williams Signal
01.2017 - 01.2024
Bartender & Guest Service Associate
Little Star Solano
01.2006 - 01.2010
Master’s Degree - Sociology
University of California