Anthony Ayala
Katy,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Lead Server
Walk On's Sports Bistreaux
07.2023 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
House Of Pies
05.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
HOST/BUSSER/SILVERWARE ROLLER
The Toasted Yolk
02.2020 - 05.2022
- Used dishwashers, brooms, mops, rags and sanitizer to clean kitchen appliances and equipment as well as floors and preparation services following food safety requirements
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis
- Refilled condiments, napkins and server workstations
- Greeted guests and gathered information to seat groups or place on waitlist
- Answered telephone to provide dining information and take reservations
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers
- Offered seating and other special accommodations to customers according to preferences and dining area volume
- Resolved customer service and food-related issues to maintain guest satisfaction
- Accommodated guests with children and special needs to promote comfortable dining experience
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Notified server after seating parties in section to facilitate prompt service
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Stayed attentive to server availability and table turnover to seat guests quickly
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
- Communicated with servers about new tables, changes in food availability and customer comments
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Developed long-term relationships with customers to increase opportunities for repeat business
- Monitored dining area to assess server capacity and estimate wait times
- Tracked seated guests and available seating using computer-based and mobile reservation software
- Collected reservation information and communicated updates to guests via mobile device or in-person
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
High School Diploma -
Morton Ranch High School
Katy, TX05.2023
Skills
- Point of Sale (POS) System Operations
- Menu Memorization
- High-Volume Dining
- Table Setting Arrangements
- Seating Assignment Preparation
- Basic Math
- Relationship Building
- Customer Service
- People Skills
- Problem Resolution
- MS Office
- Working Collaboratively
- Conflict Resolution
- Critical Thinking
- Computer Skills
- Friendly, Positive Attitude
- Reliable and Trustworthy
- Active Listening
- Courteous with Strong Service Mindset
- Cash Handling
- Understanding Customer Needs
- Adaptive Team Player
- Building Customer Trust and Loyalty
- Problem-Solving Abilities
- Multitasking and Prioritization
- Creative Problem Solving
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- High-Energy Attitude
Timeline
Lead Server
Walk On's Sports Bistreaux
07.2023 - Current
Server
House Of Pies
05.2022 - 07.2023
HOST/BUSSER/SILVERWARE ROLLER
The Toasted Yolk
02.2020 - 05.2022
High School Diploma -
Morton Ranch High School