ANTHONY BABB
Oklahoma City
Summary
Results-oriented professional with extensive project management experience and a track record of enhancing customer satisfaction and operational efficiency. Skilled in communication, problem-solving, and multitasking, dedicated to delivering positive customer experiences. Strong work ethic and adaptability enable effective account management and oversight of operational processes, while implementing quality control measures to boost service delivery.
Overview
15
15
years of professional experience
Work History
Senior Customer Care Associate
Metlife
Oklahoma City
02.2022 - Current
- Managed customer accounts using Metlife's proprietary software and tools.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Handled complex issues escalated from junior staff, ensuring comprehensive resolutions.
- Documented customer interactions accurately in the customer relationship management system.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Performed data entry for orders into company database system.
- Developed strong relationships with customers by providing helpful advice and support.
- Identified customer needs and offered solutions to increase customer satisfaction.
Lead and operation manager
Gregorys construction
Oklahoma City
03.2015 - 01.2022
- Coordinated with subcontractors to streamline workflow and communication.
- Oversaw site safety protocols to maintain compliance with industry regulations.
- Managed project schedules and ensured timely completion of construction tasks.
- Developed budgets and monitored expenses for various construction projects.
- Trained new staff on safety practices and operational procedures.
- Led team meetings to discuss project progress and address challenges.
- Reviewed blueprints and specifications to ensure design accuracy on-site.
- Implemented quality control measures to uphold construction standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Ensured compliance with industry regulations and company policies.
Customer Service Cashier
Dollar General
Moore
02.2013 - 02.2015
- Processed customer transactions efficiently using cash register systems.
- Assisted customers with product inquiries and store navigation.
- Maintained a clean and organized checkout area for customer convenience.
- Handled returns and exchanges according to store policies.
- Collaborated with team members to ensure smooth operations during busy periods.
- Stocked shelves and replenished products to enhance store presentation.
- Implemented effective cash handling procedures to ensure accuracy.
- Resolved customer complaints promptly while maintaining a positive attitude.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Host
Applebee's
Moore
08.2011 - 01.2013
- Welcomed guests and managed seating arrangements for efficient dining experiences.
- Provided excellent customer service by anticipating customer needs.
- Handled customer complaints calmly while providing effective solutions.
- Monitored wait times and provided updates to guests waiting for tables.
- Handled reservations via phone and in-person interactions.
- Communicated reservation details to staff to ensure proper service flow.
- Assisted servers by coordinating food orders and addressing customer inquiries.
- Collaborated with kitchen staff to streamline service during peak hours.
- Maintained cleanliness and organization of the front entrance and waiting area.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Education
Bachelor of Science - Operation Management
Southern New Hampshire University
Hooksett, NH07-2026
Skills
- Customer service
- Complaint handling
- Customer relationship management
- Customer retention strategies
- Customer account management
- Project management
- Operational efficiency
- Process improvement
- Quality assurance
- Quality control
- Data analysis
- Data entry
- Point-of-sale system
- Team collaboration
- Task prioritization
- Time management
- Decision-making
- Relationship building
- De-escalation techniques
- Verbal and written communication
- Empathy and patience
- Stress management
- Brand representation
- Excellent communication
- Excellent communication
Timeline
Senior Customer Care Associate
Metlife
02.2022 - Current
Lead and operation manager
Gregorys construction
03.2015 - 01.2022
Customer Service Cashier
Dollar General
02.2013 - 02.2015
Host
Applebee's
08.2011 - 01.2013
Bachelor of Science - Operation Management
Southern New Hampshire University