Anthony Baca
El Paso
Summary
Dynamic professional with a solid background in construction inspection and customer service. Skilled in fostering team collaboration and problem resolution, ensuring high standards of safety and quality throughout project lifecycles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Construction Inspector
El Paso Water Utilities
El Paso
06.2023 - 07.2025
- Inspected construction sites for compliance with safety and building regulations.
- Collaborated with contractors to ensure project timelines and quality standards.
- Conducted field tests on materials to verify structural integrity and safety.
- Documented inspection findings and prepared detailed reports for management.
- Monitored ongoing projects to ensure adherence to environmental regulations and standards.
- Monitored contractors' performance, ensuring quality control compliance throughout project duration.
- Tested soil, asphalt and other materials to assess compliance with applicable building codes.
- Maintained daily contact with contractor representatives to review schedules, correct deficiencies and discuss future activities.
- Guided proper installation techniques for various material components used in construction projects.
- Reviewed contractor invoices to authorize payments for inspected work items.
- Assisted in resolving disputes between contractors over changes in scope or design issues arising during the course of work.
- Coordinated activities among multiple contractors on the same project to promote efficiency and collaboration.
- Ensured that materials used in construction met the required specifications.
- Maintained records of all inspections performed including photographs taken onsite.
- Investigated complaints concerning code violations or other problems related to construction projects.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Read and interpreted drawings and assessed construction against plans.
- Completed investigations into complaints, incidents and accidents at work sites.
- Gave information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
Customer Service Field Representative
El Paso Water Utilities
El Paso
10.2023 - 06.2024
- Assisted customers with inquiries regarding water services and billing issues.
- Resolved customer complaints by providing timely solutions and support.
- Provided courteous customer service in person and via phone, email and text.
- Responded to inquiries regarding products, services, promotions, billing issues and other customer concerns.
- Processed service requests and coordinated field operations efficiently.
- Documented customer interactions in the customer management system accurately.
- Educated customers on utility programs and conservation practices to enhance their understanding and engagement.
- Maintained knowledge of local regulations affecting water services compliance.
- Analyzed customer feedback data to identify trends, informing strategies that elevated overall customer service quality.
Water Lead Service Worker
El Paso Water Utilities
El Paso
11.2019 - 10.2023
- Assisted in water meter installations and maintenance tasks.
- Operated various tools and equipment for utility services.
- Collaborated with team members on daily operational tasks and projects.
- Followed safety protocols to ensure a secure work environment.
- Documented service requests and maintained accurate maintenance logs to facilitate effective tracking of tasks.
- Conducted routine safety checks to identify hazards and maintain safe working environment.
- Resolved customer complaints in a timely manner.
- Answered customer inquiries regarding services and products.
- Adhered to all safety protocols when performing services.
- Completed necessary paperwork related to the job duties accurately and promptly.
- Handled administrative tasks such as filing, organizing documents.
- Trained new employees on equipment usage and safety protocols.
- Communicated project updates to management and addressed concerns promptly.
- Managed inventory levels and ordered necessary supplies to support uninterrupted operations.
- Implemented process improvements to enhance efficiency in workflows.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Ensured all workers adhered to company policies and procedures.
- Assessed work area conditions for potential hazards or risks.
- Provided guidance, direction, and technical assistance to crew members.
- Supervised activities of personnel assigned to various tasks during construction jobs.
- Maintained daily logs of labor and equipment used on-site.
- Managed sites by focusing on safety, operations and productivity.
Dispatcher
El Paso Water Utilities
El Paso
10.2018 - 11.2019
- Coordinated emergency response efforts for water service disruptions.
- Managed communication between field crews and customers during service calls.
- Utilized geographic information systems to track service requests efficiently.
- Documented incidents and reported issues to relevant departments promptly.
- Assisted in training new dispatch staff on operational procedures and protocols.
- Monitored real-time data for system status and resource allocation needs.
- Maintained accurate records of service requests and resolutions in database systems.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
Utility Pipe Layer
El Paso Water Utilities
El Paso
06.2017 - 10.2018
- Installed and repaired water pipes according to engineering specifications.
- Collaborated with team members to ensure safe worksite conditions.
- Conducted inspections of installed pipelines for quality assurance.
- Maintained tools and equipment to ensure proper functioning and safety.
- Followed safety protocols to prevent accidents and injuries on site.
- Communicated effectively with supervisors regarding project progress and issues.
- Installed pipes using hand tools, power tools and heavy machinery.
- Handled assembly and installation of underground piping, fittings and valves for storm drains and water mains.
- Assisted in the excavation of trenches for pipe laying.
- Performed backfilling operations after completing piping installations.
- Tested newly constructed pipelines for leaks before commissioning them into service.
Utility Operator
El Paso Water Utilities
El Paso
06.2016 - 06.2017
- Operated and monitored wastewater treatment equipment and systems daily.
- Conducted regular inspections of plant facilities for safety compliance.
- Collected and analyzed water samples for quality control testing.
- Assisted in troubleshooting equipment malfunctions and performing minor repairs.
- Maintained accurate records of operations and maintenance activities.
- Collaborated with team members to ensure efficient plant operations.
- Followed safety protocols and environmental regulations consistently.
- Operated valves, pumps, blowers and aeration systems to control flow and processing of wastewater.
- Participated in training sessions to enhance operational knowledge and skills.
- Maintained records of process operations including flows rates, chemical dosages, test results, maintenance activities and other relevant data.
- Investigated operational problems related to process control systems or mechanical components within the system.
- Communicated effectively with co-workers when discussing operation issues or troubleshooting problems.
- Calibrated instruments such as meters, controllers and gauges on a regular basis to maintain accuracy levels.
- Monitored, adjusted, and maintained chemical feed systems for pH control, chlorine disinfection, and sludge conditioning.
Education
CDL Training
Western Technical Collage
El Paso, TX12-2025
GED -
David L. Carrasco Job Corps
El Paso08-2009
Some College (No Degree) - Engineering
El Paso Community College
El Paso, TX03-2026
Skills
- Construction inspection
- Safety compliance
- Safety regulations
- Quality assurance
- Site management
- Project management
- Technical documentation
- Problem resolution
- Team collaboration
- Customer service
Certification
Commercial Driver's License
Timeline
Customer Service Field Representative
El Paso Water Utilities
10.2023 - 06.2024
Construction Inspector
El Paso Water Utilities
06.2023 - 07.2025
Water Lead Service Worker
El Paso Water Utilities
11.2019 - 10.2023
Dispatcher
El Paso Water Utilities
10.2018 - 11.2019
Utility Pipe Layer
El Paso Water Utilities
06.2017 - 10.2018
Utility Operator
El Paso Water Utilities
06.2016 - 06.2017
CDL Training
Western Technical Collage
GED -
David L. Carrasco Job Corps
Some College (No Degree) - Engineering
El Paso Community College