Anthony Bailey
Cameron,NC
Summary
Hardworking and motivated professional with several years of experience and record of success in various positions. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
F & I Manager (in Training)
Fayetteville Dodge Ram
Fayetteville, NC
11.2024 - 11.2024
- Developed and implemented effective strategies for improving customer satisfaction with auto financing services.
- Worked closely with other departments within the organization such as sales, marketing, accounting., to ensure efficient operations.
- Reviewed documents such as contracts, titles, and insurance policies, before signing the customer.
- Ensured compliance with all applicable federal, state, and local laws governing consumer lending practices.
- Separated after a corporate restructure and reduction of staff
Sales Manager
Fayetteville Dodge Ram
Fayetteville, NC
09.2023 - 10.2024
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Implemented process changes designed to streamline workflow within the department.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Directed used car operations from acquisition to the front line, ensuring timeliness of reconditioning, proper labeling and photographing, and proper display on the front line.
- Handled new car operations including ordering for inventory, special orders for customers, educating the sales team on key features and upgrades, and maintained a customer satisfaction certification and expert product certifications.
- Promoted to F & I position
Sales Associate
Fayetteville Dodge Ram
Fayetteville, NC
08.2023 - 09.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Promoted to sales manager position
Sales Manager
Lee's Summit CDJR
Kansas City, MO
08.2022 - 07.2023
- Developed and implemented sales strategies to increase market share.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Implemented process changes designed to streamline workflow within the department.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Separated after a buy/sell agreement was made and staff was downsized
Police Officer
Grand Rapids PD
Grand Rapids, MI
08.2019 - 07.2022
- Patrolled assigned areas to detect and prevent criminal activity.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Maintained order during civil disturbances or protests.
- Provided security at public events such as parades, concerts, or sporting events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Advised citizens on safety precautions and preventive measures against crime.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Developed positive relationships with members of the community through outreach programs.
- Utilized various technologies including computers, cameras, radar guns., to complete job duties.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Provided testimony in court when necessary concerning investigations conducted.
- Counseled victims of domestic violence regarding available resources and legal options.
- Performed searches for missing persons using a variety of investigative methods.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Developed and implemented lesson plans to instruct students.
- Provided individualized instruction to students to improve their performance.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Created a positive learning environment by establishing open communication with students and colleagues.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Investigated motor vehicle accidents, collected evidence and interviewed witnesses to determine cause of accident.
- Created detailed reports on the events leading up to the accident, including diagrams and photographs.
- Analyzed data from various sources such as police reports, medical records, witness statements and insurance information.
- Observed physical evidence at scene of accident to determine fault or negligence.
- Interviewed drivers involved in accidents to gather facts about the incident.
- Examined vehicles that were involved in an accident for mechanical defects or other contributing factors.
- Attended court proceedings related to traffic accidents when necessary.
- Assisted attorneys in preparing cases for trial by providing expert testimony regarding causes of accidents.
- Provided education and training to law enforcement personnel on proper procedures for investigating traffic collisions.
- Collaborated with other agencies such as fire departments, emergency response teams and tow truck operators during investigations.
- After civil unrest events, made the decision it was time to move into a different career field
Police Officer
South Haven PD
South Haven, MI
05.2017 - 07.2019
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Provided security at public events such as parades, concerts, or sporting events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Advised citizens on safety precautions and preventive measures against crime.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Utilized various technologies including computers, cameras, radar guns., to complete job duties.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Provided testimony in court when necessary concerning investigations conducted.
- Counseled victims of domestic violence regarding available resources and legal options.
- Performed searches for missing persons using a variety of investigative methods.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Offered a position at a larger police department with more advancement opportunities
Owner/GM
Here To Help Home Care
Kentwood, MI
09.2012 - 02.2018
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
Police Officer
North Las Vegas PD
North Las Vegas, NV
02.2000 - 09.2012
- Patrolled assigned areas to detect and prevent criminal activity.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Maintained order during civil disturbances or protests.
- Provided security at public events such as parades, concerts, or sporting events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Advised citizens on safety precautions and preventive measures against crime.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Developed positive relationships with members of the community through outreach programs.
- Utilized various technologies including computers, cameras, radar guns., to complete job duties.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Provided testimony in court when necessary concerning investigations conducted.
- Counseled victims of domestic violence regarding available resources and legal options.
- Performed searches for missing persons using a variety of investigative methods.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Developed and implemented lesson plans to instruct students.
- Provided individualized instruction to students to improve their performance.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Created a positive learning environment by establishing open communication with students and colleagues.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Investigated motor vehicle accidents, collected evidence and interviewed witnesses to determine cause of accident.
- Created detailed reports on the events leading up to the accident, including diagrams and photographs.
- Analyzed data from various sources such as police reports, medical records, witness statements and insurance information.
- Observed physical evidence at scene of accident to determine fault or negligence.
- Interviewed drivers involved in accidents to gather facts about the incident.
- Examined vehicles that were involved in an accident for mechanical defects or other contributing factors.
- Attended court proceedings related to traffic accidents when necessary.
- Assisted attorneys in preparing cases for trial by providing expert testimony regarding causes of accidents.
- Provided education and training to law enforcement personnel on proper procedures for investigating traffic collisions.
- Collaborated with other agencies such as fire departments, emergency response teams and tow truck operators during investigations.
- Relocated to Michigan for personal family reasons
Education
High School Diploma -
Green Valley High School
Henderson, NV06-1996
Skills
- Sales techniques
- Inventory management
- Workforce management
- Sales management
- Documentation and reporting
- Complex Problem-solving
- Decision-making
- Vendor management
Affiliations
- Led "Every 15Minutes" program educating teens on the dangers of alcohol and drunk driving
- Made several appearances for grade school level children to cultivate positive experience with law enforcement
- Heavy involvement in the lives of my family, spending the majority of my off time with them
- Avid off-roader with a love for the outdoors, camping, and responsible enjoyment of trails so they are available for years to come
Accomplishments
- Meritorious Service Award (N. Las Vegas Police Dept.)
- Meritorious Service Award (Grand Rapids Police Dept.)
Certification
- Traffic Crash Reconstruction Certification
- Customer Service Coordinator Expert (Stellantis)
- Ram Expert (Stellantis)
- Dodge Power Broker Expert (Stellantis)
- Jeep Expert (Stellantis)
- EV Expert (Stellantis)
Timeline
F & I Manager (in Training)
Fayetteville Dodge Ram
11.2024 - 11.2024
Sales Manager
Fayetteville Dodge Ram
09.2023 - 10.2024
Sales Associate
Fayetteville Dodge Ram
08.2023 - 09.2023
Sales Manager
Lee's Summit CDJR
08.2022 - 07.2023
Police Officer
Grand Rapids PD
08.2019 - 07.2022
Police Officer
South Haven PD
05.2017 - 07.2019
Owner/GM
Here To Help Home Care
09.2012 - 02.2018
Police Officer
North Las Vegas PD
02.2000 - 09.2012
High School Diploma -
Green Valley High School