Summary
Overview
Work History
Education
Skills
Languages
Timeline

Anthony Balcom

Rialto

Summary

I am an experienced professional with a diverse background in retail, food services, and customer support. My experience at Amazon, Vons, and Hacor has allowed me to develop a strong foundation in customer service, inventory management, team collaboration, and problem-solving. I am always seeking new challenges and opportunities to grow and contribute to a dynamic work environment.

Overview

8
8
years of professional experience

Work History

T2 Associate

Amazon
04.2023 - 11.2023
  • Managed order fulfillment, ensuring timely and accurate shipments.
  • Collaborated with teams to meet daily productivity targets.
  • Supported inventory control and warehouse management processes.
  • Trained and mentored new employees, improving overall team efficiency.
  • Recognized for consistent performance and exceeding targets.
  • Promoted internal process improvements to reduce order errors by 10%.
  • Was a part of on-boarding training and trained many successful candidates.
  • Learned various cooking techniques and kitchen skills such as; knife skills, and operating large industry cooking operating machines, ingredients quality and procurement.

Meat and Produce Departments

Vons
06.2019 - 03.2023
  • Assisted customers with product selection, providing excellent customer service.
  • Maintained cleanliness and organization within the departments.
  • Handled customer inquiries, ensuring their satisfaction with products.
  • Worked with inventory management, reducing waste and improving stock control.
  • Developed strategies that improved department organization, increasing efficiency.
  • Boosted customer loyalty through exceptional service and knowledge of products.

First Cook

Hacor
04.2016 - 09.2019
  • Prepared meals based on recipes and customer requests.
  • Monitored kitchen staff performance, ensuring food safety standards were followed.
  • Assisted in menu planning and inventory management for kitchen supplies.
  • Contributed to the airline's recognition for high-quality meals and service.
  • Played a key role in maintaining the airline's high standards of cleanliness and food safety.
  • Collaborated with the culinary team to develop creative and seasonal menus, keeping up-to-date with industry trends.
  • Reduced food waste by effectively managing inventory and implementing proper food storage techniques.
  • Supported cost control efforts through portion monitoring, accurate ingredient measuring, and minimizing unnecessary expenses.
  • Streamlined communication within the culinary team by establishing clear expectations regarding daily responsibilities and overall goals.
  • Mitigated risk of cross-contamination by diligently following proper sanitation practices when handling allergens or raw ingredients.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Education

High School Diploma -

El Camino College, Los Angeles, CA
  • Completed 2 years of studies

High School Diploma -

Venice High School, Los Angeles, CA
01.2011

Skills

  • Customer Service
  • Problem Solving
  • Team Collaboration
  • Inventory Management
  • Food Safety and Preparation
  • Communication
  • Time Management
  • Conflict Resolution
  • Adaptability
  • Meticulous quality review
  • Skilled in various software tools
  • Service excellence
  • Workplace safety compliance
  • Customer engagement
  • Decision-making
  • Adaptable availability

Languages

English
Native or Bilingual

Timeline

T2 Associate - Amazon
04.2023 - 11.2023
Meat and Produce Departments - Vons
06.2019 - 03.2023
First Cook - Hacor
04.2016 - 09.2019
El Camino College - High School Diploma,
Venice High School - High School Diploma,

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Anthony Balcom