ANTHONY BALTIMORE
Charlotte,NC
Summary
Resourceful business professional trained in resolution of critical issues within time-sensitive environments with a successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Successfully launched the groundwork and opening of new warehouse which contributed a substantial increase in efficiency across our region. Seasoned Small Business Owner with 30 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner
25 Hour Auto Detailing
Charlotte, NC
01.2024 - Current
- Managed day-to-day operations of auto detailing shop, including scheduling and supervising staff.
- Ensured that all vehicles were properly detailed according to customer specifications.
- Maintained inventory of supplies needed for detail services.
- Created detailed invoices for customers upon completion of service.
- Provided excellent customer service to ensure satisfaction with the job done.
- Researched new products and services available in the market to improve quality of work performed.
- Trained and mentored new employees on proper use of tools and chemicals used in detailing process.
- Developed marketing strategies to promote business growth through social media campaigns, online advertising.
- Resolved customer complaints promptly and efficiently.
- Adhered to federal regulations regarding environmental protection laws when using cleaning chemicals.
Owner/Operator Truck Driver
25 Hour Store LLC
Charlotte, NC
07.2023 - Current
- Operated commercial truck to transport goods and materials over long distances.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Communicated with customers regarding delivery times and location details.
- Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
- Unloaded cargo at designated locations in a timely manner while following safety protocols.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Performed basic troubleshooting on mechanical components when necessary.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Assisted in loading and unloading freight from trailers as needed.
- Completed daily pre-trip inspection checklists for assigned vehicle.
- Utilized GPS systems for navigation purposes throughout trips.
- Consistently monitored traffic conditions and adjusted routes accordingly.
- Adhered to company policies regarding safety and security measures.
- Developed positive relationships with customers by providing excellent customer service.
- Maintained accurate mileage logs and other required documentation.
- Retained valid proof of insurance and registration in vehicles.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Logged driving hours and fuel usage data on time to keep reports current.
- Worked well with dispatchers to communicate route and schedule changes.
- Obtained signatures needed to complete and process paperwork.
Logistics Supervisor
Ryder Logistics
Charlotte, NC
01.2022 - 07.2023
- Oversee continuous efficiency gains by leveraging WMS capabilities and implementing sustainable operating procedures
- Enter loads from customer tenders into the company's WMS system while scheduling delivery appointments for all loads
- Optimize group efficiency as measured by time and quantity parameters using ERP system and daily records
- Coordinate with upper management to initiate multiple logistics projects, train employees on new technology in the distribution environment
- Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes.
Management Training
Peno Mediterranean Grill
Charlotte, NC
10.2021 - 01.2022
- Represented integrity and professionalism in business, serving as mentor and role model to staff
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response
- Formed and sustained strategic relationships with clients
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities
- Recruited, identified and developed hardworking professionals and implemented training and development programs to successfully exceed retention targets.
Recycling Specialist
McEntire Produce
Columbia, SC
04.2014 - 09.2021
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing
- Researched and implemented procedures for identifying new collection sites and services to meet operational targets
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Maintained current forklift training and certification as required by company policies
- Thrived in a fast-paced, labor-intensive setting.
Material Handler
Toys R Us Distribution
Cincinnati, OH
06.2010 - 04.2014
- Loaded and unloaded inventory from loading docks, delivery trucks, storage areas, and production areas
- Managed inventory by identifying, cataloging, and recording the location of inventory
- Analyzed pick sheets based on clients' orders and pulling the appropriate products for each order
- Operated various machinery including booms, cameras, cranes, and forklifts to handle materials and inventory.
REACH TRUCK OPERATOR/ORDER FULFILLMENT
Kao USA
Hamilton, OH
08.2007 - 06.2010
- Utilized a handheld system for locating and placing product as well as finding replacement pallets for restock
- Maneuvered forklift over and around loaded pallets, boxes, and other materials
- Transferred finished goods and products to holding and loading areas
- Picked orders from storage, and wrapped and staged them for shipments
- Loaded and unloaded trailers and trucks using picker and reach truck.
Education
Some College (No Degree) - Business Management
Howard University
Washington, DCSkills
- Project planning and scheduling
- External team collaboration
- Multitasking
- Decision-making
- Good work ethic
Certification
- Franklin Covey Leadership and Development Training
- Certified Teacher's Assistant, U.S. Department of Labor
- Licensed Commercial Housekeeper, U.S. Department of Labor
- ServSafe Certified, Valid Until 2026
Activities
- Published author on Amazon of the two titles: Maxine Shaw The Deadly Game and Othello Greene The Story Begins.
- An active cyclist who does at least 75 miles a week combined with a dedicated workout regimen.
- Owned two corner stores in Cincinnati Ohio from 1999 to 2005 where I was responsible for payroll and management of 6 employees, inventory, purchasing, and sales.
- Owned Prestige Imports of Dayton and Cincinnati, Ohio where we sold highline used luxury vehicles from 2000 to 2003. I was in charge of payroll, training, and managed eight employees.
References
References available upon request.
Timeline
Owner
25 Hour Auto Detailing
01.2024 - Current
Owner/Operator Truck Driver
25 Hour Store LLC
07.2023 - Current
Logistics Supervisor
Ryder Logistics
01.2022 - 07.2023
Management Training
Peno Mediterranean Grill
10.2021 - 01.2022
Recycling Specialist
McEntire Produce
04.2014 - 09.2021
Material Handler
Toys R Us Distribution
06.2010 - 04.2014
REACH TRUCK OPERATOR/ORDER FULFILLMENT
Kao USA
08.2007 - 06.2010
Some College (No Degree) - Business Management
Howard University