ANTHONY BANKS

Provided information regarding rules and regulations of the program to client.

Ensured clients were present in designated areas at scheduled times.

Conducted evaluations of clients' health and wellbeing to facilitate appropriate housing transitions.

Executed routine inspections for well-being and safety measures.

Managed daily cafeteria feedings.

• Customer service
• Safe driving practices
• Defensive driving
• Followed all relevant traffic laws and safety regulations
• Utilized GPS and other navigation tools to plan routes and stay on schedule
• Delivered goods and products to customer on time and in excellent condition
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles
• Communicated with customers to provide delivery updates and confirm delivery locations
• Communicated with dispatchers and other personnel to coordinate transportation schedules through 3-5 emails and 10-15 phone calls

• Responded quickly to emergency maintenance requests for timely on-call support
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service
• Reviewed technical documentation to complete equipment maintenance and repair
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues
• Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed
• Followed safety procedures to avoid injuries in field
• Maintained company field response vehicle stocked with repair and replacement parts valued over $1,474

• Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication
• Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements
• Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules
• Improved residents' quality of life by providing compassionate care and assistance with daily activities
• Facilitated social engagement among residents through the coordination of group activities, outings, and events
• Supported needs of 25+ residents under long-term care