Anthony Banks
Pueblo,United States
Summary
Resourceful IT Support Specialist with 8 years of experience in network operations, technical support, and some cybersecurity. Proficient in a range of IT tools and technologies, including VPNs, Cisco routers, and Microsoft System Center Configuration Manager. I possess a Secret Clearance and ITF+ certification. Currently working as an Engineer at BNSF Railway.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Engineer
BNSF Railway
02.2024 - Current
- Maintain trackbed manually compressing ballast, remove/install ties and replacing, cutting and adjusting rail in addition to lifting and carrying materials with assistance.
- Operate equipment-power hand tools such as electric, pneumatic or hydraulic tools (drills, impact wrenches, jacks, power saws and grinders) as well as non-powered hand tools and shovels, picks, saws, and grinders.
- Work in sensitive environments where working conditions include diverse and extreme weather conditions (hot, cold, rain, snow, and sleet), walking and performing work on uneven surfaces, working around loud noises, fumes, and heavy/moving machinery.
- Able to lift and carry up to 60 lbs occasionally.
- Occasionally climb on/off equipment
- Bend, walk, stand and sit for extended time, use hand tools.
IT Technical Support Analyst - Journey
Pueblo County Government
02.2023 - 02.2024
- Installed, maintained and troubleshot hardware and software.
- Troubleshoot and configure client network connectivity. Install, maintain peripherals.
- Performed monitoring and problem resolution in network operations.
- Have Implemented use of Crowdstrike
- Installed/Troubleshoot VPN's
- Set Up Virtual Machines
- Configure and install computer workstations, peripherals and smart phones for third party contracted agencies.
- Enter and document all pertinent data relating to the Work Order System as well as all other related IT processes.
- Assists in setup and programming of physical network connections from the workstation to the physical network access point.
- Assists in providing inventory control for PC's and other computing equipment or supplies.
- Administration of various network services and internet workstations.
- Generate reports from a number of database’s to obtain requested information needed for business.
- Troubleshoot and resolved complex issues related to VoIP network connectivity, call quality, and system performance
Military - IT Support Specialist
U.S. Army
08.2016 - 01.2023
- Supervised twenty team members in cyber operations to include the inventory of deployable assetsvalued in more than $2M while assigned in the Republic of Korea; ensured 100% accountability.
- Provided feedback to team members on evaluation performance reports to include personal growth and professional development.
- Collected information to troubleshoot workstation and simple printer issues.
- Set up work stations for joint operation missions
- Set up network profiles, security permissions and file sharing systems.
- Utilized Excel spreadsheets to track supplies and personnel in assigned facilities; maintained full accountability.
- Installed Cisco routers and switches to resolve technical issues by installing, modifying, and repairing software and hardware.
- Utilized Microsoft System Center Configuration Manager
- Troubleshoot user issues using Remote desktop services.
Education
Bachelor's degree - Computer Science
Southern New Hampshire University
05.2025
Associate Degree - Information Technology
Southern New Hampshire University
New Hampshire12.2023
Skills
- VPN
- Operating Systems
- Power BI
- Software Troubleshooting
- Computer hardware
- Active Directory
- Microsoft Word
- SCCM
- Remote Access Software
- Cloud computing
- Technical Support
- LAN
- Cisco routers
- Computer Networking
- VMWare
- PowerShell
- Information Security
- Microsoft Office
Certification
- Secret Clearance
- CompTIA ITF+
Timeline
Engineer
BNSF Railway
02.2024 - Current
IT Technical Support Analyst - Journey
Pueblo County Government
02.2023 - 02.2024
Military - IT Support Specialist
U.S. Army
08.2016 - 01.2023
Bachelor's degree - Computer Science
Southern New Hampshire University
Associate Degree - Information Technology
Southern New Hampshire University
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