ANTHONY BARLETTA
Shallotte,NC
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Technician
Novant Health
04.2023 - Current
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and cameras.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
IT Technician
Dr. Fixit
04.2022 - 04.2024
- Provided end-user training on software applications, leading to increased productivity among employees.
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
- Assisted customers with technical support inquiries.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Reduced system downtime with proactive maintenance of hardware, software, and network components.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Restored data on computers and office machines.
- Generated reports for customer service issues and repair records.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Excellent communication skills, both verbal and written.
Wiring Technician
E I Engineering
12.2021 - 04.2022
- Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
- Monitored installation and operations to consistently meet rigorous customer requirements.
- Improved methods for measurement, documentation, and work flow management.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Followed all company guidelines regarding safety procedures when out in field.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Championed safety initiatives at worksites, minimizing risk of accidents or injuries during installations.
- Installed and configured new equipment and systems according to company standards.
Network Administrator
Rainbow Apparel Companies
03.2001 - 07.2020
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Planned and implemented upgrades to system hardware and software.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Improved network efficiency by implementing and managing system updates and patches.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Performed preventive maintenance of telecommunications equipment.
- Increased network efficiency by performing regular maintenance and troubleshooting on wireless systems.
- Applied Center for Internet Security (CIS) benchmarks to verify performance of ongoing security measures.
- Developed and maintained company-wide endpoint security solutions.
- Enhanced network security by implementing firewall policies and intrusion detection systems.
- Delivered exceptional remote support services while maintaining clear communication with clients throughout issue resolution processes.
- Maximized user productivity through remote support sessions that identified, diagnosed, and resolved issues without requiring onsite assistance.
- Provided remote support for employees working off-site, facilitating seamless connectivity to company resources.
- Piloted a remote support initiative that expanded service offerings while reducing overhead costs.
Education
Associate of Applied Science - Electromechanical Engineering
College of Staten Island
Staten Island, NY06-1984
High School Diploma -
New Utrecht
Brooklyn, NY06-1981
Skills
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Help desk operations
Hardware installation
- Application installations
- Wireless networking
- Information security
- Data recovery
- Problem-solving
- Microsoft windows and office
Certification
- CompTIA A+ - Computing Technology Industry Association.
- Cisco Certified Network Associate (CCNA)
- Apple Certified Support Professional (ACSP) - Apple.
Timeline
IT Technician
Novant Health
04.2023 - Current
IT Technician
Dr. Fixit
04.2022 - 04.2024
Wiring Technician
E I Engineering
12.2021 - 04.2022
Network Administrator
Rainbow Apparel Companies
03.2001 - 07.2020
- CompTIA A+ - Computing Technology Industry Association.
- Cisco Certified Network Associate (CCNA)
- Apple Certified Support Professional (ACSP) - Apple.
Associate of Applied Science - Electromechanical Engineering
College of Staten Island
High School Diploma -
New Utrecht
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