Summary
Work History
Education
Skills
Timeline
Languages
Generic
Anthony Batista

Anthony Batista

Lehigh Acres,FL

Summary

Proven leader and efficient multitasker, I excelled at Towne Park Valet by enhancing team productivity and customer satisfaction. My expertise in staff training and development, combined with exceptional problem-solving skills, significantly improved service quality. Achievements include streamlining operations and implementing safety measures, showcasing my dedication to continuous improvement and professionalism.

Work History

Valet Supervisor

Towne Park Valet
  • Supervised valet team members for improved productivity and adherence to company policies.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
  • Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
  • Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
  • Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
  • Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
  • Resolved guest inquiries, providing exceptional service while upholding company standards.

Customer Service Clerk

Bjs Wholesales Club
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
  • Provided thorough product knowledge to assist customers in making informed decisions on purchases.
  • Kept front check out area clean and organized for efficient service.

Meat Cutter

Publix Grocery Store
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Collaborated with team members to keep the department fully stocked and visually appealing for increased sales.
  • Ensured optimal freshness and shelf life of meat products through proper packaging and storage methods.
  • Used Software to document quantity of meat received and sold to keep proper records of meat sales.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Labeled meat items clearly and accurately with allergen information and expiration dates.
  • Monitored and controlled inventory to manage stock levels and prevent waste.

Produce Clerk

Publix Grocery Store
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.

Grocery Clerk

Publix Grocery Store
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
  • Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
  • Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
  • Conducted inventory checks to prevent stock shortages, ensuring product availability.

Education

Computer Science -

Miami Dade College
Miami, FL

High School Diploma -

South Miami Senior High School
Miami, FL

Skills

  • Multitasking proficiency
  • Staff training and development
  • Cash handling expertise
  • Delegation and supervision
  • Budgeting and financial management
  • Emergency preparedness
  • Decision-making capacity
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • organization
  • Punctual and reliable
  • Team collaboration
  • Valid Driver's license
  • Clean driving record
  • Manual and automatic driving
  • Language fluency
  • Basic vehicle maintenance
  • Teamwork and collaboration
  • Critical thinking
  • Vehicle inspection
  • Self motivation
  • Goal setting
  • Professionalism
  • Documentation and reporting
  • Continuous improvement

Timeline

Valet Supervisor

Towne Park Valet

Customer Service Clerk

Bjs Wholesales Club

Meat Cutter

Publix Grocery Store

Produce Clerk

Publix Grocery Store

Grocery Clerk

Publix Grocery Store

Computer Science -

Miami Dade College

High School Diploma -

South Miami Senior High School

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

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Anthony Batista