Anthony Baxter
Douglasville,GA
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
14
14
years of professional experience
Work History
Tier1 Helpdesk Technician
Classic Collision
12.2022 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided on-call support for critical issues related to CCC, Mitchell, Collision Link, and OPStrax.
Tier 3 Process Assistant
Amazon.com
03.2018 - 11.2022
- Maintained tidy workspaces by organizing and storing completed items in appropriate locations
- Maintained knowledge of quality control requirements to assemble products according to specifications
- Recommended new equipment and system upgrades to improve production rates and limit losses
- Drafted process reports with production totals and needs for managers
- Participated in and contributed ideas in team meetings.
Team member
Papa John's
11.2013 - 06.2018
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Team Member Associate
Target
06.2009 - 10.2012
- Provided customer service and was involved in training [x] new team members each month
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
- Skills
- Time management, Documentation review, Leadership
Education
High School Diploma -
Alexander High School
Douglasville, GA05.2008
Skills
- Remote System Analysis
- Support Ticket System Management
- Closing Tickets
- Software and Hardware Issues
- Database Maintenance
- Computer Workstation Setup
- Diagnosis and Troubleshooting
Timeline
Tier1 Helpdesk Technician
Classic Collision
12.2022 - Current
Tier 3 Process Assistant
Amazon.com
03.2018 - 11.2022
Team member
Papa John's
11.2013 - 06.2018
Team Member Associate
Target
06.2009 - 10.2012
High School Diploma -
Alexander High School