Anthony Beauchamp
Ishpeming
Summary
People Operations leader with near decade-long track record of strengthening workplace culture through consistent, people-centered practices. Experienced in workforce planning, employee relations, and people analytics within fast-paced service environments. Known for balancing data-informed decision-making with empathy, while maintaining a strong respect for policy, consistency, and compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
People Operations Manager (Call Center)
Range Telecommunications
10.2018 - Current
- Led people operations for a 30-employee workforce, overseeing staffing, performance management, employee relations, and workforce planning.
- Authored and implemented department policies and procedures to support consistent expectations, accountability, and compliance.
- Served as primary point of contact for employee relations matters, including workplace conflict resolution, coaching conversations, and corrective action, informing hiring and scheduling decisions.
- Led end-to-end employee lifecycle management, encompassing recruiting, onboarding, performance management, workforce planning, and exit interviews.
- Designed and leveraged people analytics dashboards to analyze labor utilization, time-to-fill, and staffing trends, informing hiring and scheduling decisions.
- Partnered with leadership to champion pricing structure changes aimed at improving revenue sustainability while aligning staffing models and workforce capacity.
Call Center Supervisor
Range Telecommunications
09.2015 - 10.2018
- Provided frontline leadership for a team of six operators, supporting performance management, coaching conversations, and schedule adherence.
- Assisted in the development and tracking of key performance indicators (KPIs) and partnered with management to evaluate employee performance.
- Supported employee relations and development efforts by assisting with corrective action, coaching, and performance improvement discussions.
- Oversaw real-time operations to ensure timely call handling and service level adherence.
- Supported onboarding processes, including account setup, access changes, and coordination with management on client touchpoints.
Skills
- Employee Relations & Conflict Resolution
- Performance Management & Coaching
- Workforce Planning & Staffing Strategy
- People Metrics & Analytics
- Recruiting & Talent Sourcing
- Employee Lifecycle Management
- Policy Development & Consistent Application
- Documentation & Compliance Awareness
- Stakeholder & Client Partnership
Certification
- SHRM-CP, Society for Human Resource Management (2025)
- SHRM-SCP — Planned pursuit, 2026
Timeline
People Operations Manager (Call Center)
Range Telecommunications
10.2018 - Current
Call Center Supervisor
Range Telecommunications
09.2015 - 10.2018