Summary
Overview
Work History
Education
Skills
Timeline
background-images

Anthony Begg

Colorado Springs,CO

Summary

Dynamic leader with a proven track record at Culver's Restaurant, adept at boosting team productivity and customer satisfaction. Excelled in inventory management and strategic planning, enhancing operational efficiency. Skilled in customer service and problem-solving, achieving a significant increase in market share. Demonstrates exceptional communication and leadership qualities, driving company success.

Overview

11
11
years of professional experience

Work History

Crew Member

Jersey Mike's Subs
09.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.

Assistant Manager

Del Taco
09.2024 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Enhanced team productivity by streamlining operational processes.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Shift Manager

SUBWAY®Restaurants
05.2017 - 08.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.

Crew Leader

McDonald's
03.2023 - 08.2023
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Manager

Culver's Restaurant
08.2022 - 03.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Assistant Manager

Jersey Mike's Subs
03.2018 - 09.2022

Assistant Manager

Check Into Cash
03.2014 - 06.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Enhanced team productivity by streamlining operational processes.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Diploma -

Monument High School
Twentynine Palms, CA
06.2011

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Problem-solving
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations
  • Food preparation
  • Heavy lifting
  • Learning agility
  • Store opening and closing
  • Crew leadership
  • Safety
  • Resilience and persistence
  • Hospitality service expertise
  • Valid Driver's license
  • Complex Problem-solving
  • Visual communication
  • Creativity and innovation
  • Inventory restocking
  • Order management
  • Performance improvement
  • Menu memorization
  • Supplies monitoring and restocking
  • Telephone etiquette
  • Cooking
  • Positive company representation
  • Food running
  • Health code compliance
  • Beverage preparation
  • Assertiveness
  • Equipment maintenance
  • Diversity awareness
  • Ordering procedures
  • Salesmanship
  • Influencing skills
  • Inventory counts
  • Point-of-sale transactions
  • Sales expertise
  • Quality control checks
  • Point of sale operation
  • Order delivery practices
  • Product promotion
  • Production line work
  • Willingness to learn
  • Workplace safety
  • Reliability and punctuality
  • Sanitation protocols
  • Task prioritization
  • Product knowledge
  • Landscaping and groundskeeping
  • Quality assurance
  • Table setting
  • Stock management
  • Recipe adherence
  • Plate presentation
  • Team contributions
  • Boat storage
  • Point-of-sale system
  • Workplace efficiency
  • Sanitizing
  • State regulations
  • Machine operations
  • Product cross-selling
  • Company standards
  • Line efficiency
  • Team player
  • Adaptability and flexibility
  • Cleaning and organization
  • Collaboration and teamwork

Timeline

Assistant Manager

Del Taco
09.2024 - 01.2025

Crew Member

Jersey Mike's Subs
09.2023 - Current

Crew Leader

McDonald's
03.2023 - 08.2023

Manager

Culver's Restaurant
08.2022 - 03.2023

Assistant Manager

Jersey Mike's Subs
03.2018 - 09.2022

Shift Manager

SUBWAY®Restaurants
05.2017 - 08.2019

Assistant Manager

Check Into Cash
03.2014 - 06.2017

High School Diploma -

Monument High School

Similar Profiles

CREATE PROFILE
Anthony Begg