Anthony Bennett

Remote Work Cell Coordinator 2023 - Current (Johnson Controls)

Acting liaison between the Field Organization, National Account Manager, Customer, and Project Management Group to resolve installation issues. I handle inbound phone calls from technicians for programming information and generate field service work orders when necessary. I also troubleshoot technical issues and maintain regular contact with relevant parties. Additionally, I participate in conference calls and assist in setting up Video Verification when requested.

Operations Team Lead 2018 to 2023 (Johnson Controls)

Assisted customer service representatives with their questions and concerns, handled operational workflow using Microsoft Teams, phones, and emails, managed escalated management calls, mentored new and existing employees, created SOP documents, acted as a liaison between technicians, sales, and customers, provided training, and supported load balancing when short-staffed.

Systems Support Technician (ADT & Tyco)2009 - 2018

Assisted external customers with the addition and expiration of system generated codes when hiring and firing employees. Additionally, I have expertise in uploading and downloading programming of Burglar Alarm panels via phones, cell, or IP. I possess proficient knowledge of company programming applications, including Compass 2.0, DMP (Remote Link), RPS (Bosch, Radionics), and DSC & DSC Neo Panel. I have also provided assistance to technicians in setting up video systems (IMMIX, Eagle Eye, Open Eye, CCTV) and card access systems (Brivo, Kantech Hosted Access, Aiphone).

Billing and Collections (ADT) 2006-2009

Handled invoicing, credits, spreadsheets, and contract research for ADT national accounts. I also managed collections, reconciled billing, issued adjustments, and resolved disputes with customers. Additionally, I conducted monthly meetings with sales reps to address customer disputes before invoice payments.

Responsible for a variety of tasks related to customer orders and inquiries. This included processing customer orders, handling returns and replacements for damaged or lost merchandise, and documenting order management processes to ensure accurate delivery and customer satisfaction. I also researched and resolved customer disputes and inquiries, applied merchandise tracers to mishandled or lost items, and created shipping labels for customer returns. Additionally, I assisted in training new and existing employees to ensure they were equipped to handle customer inquiries and orders effectively.

Float Teller

· Assisted various branches across the Indianapolis region

· Reconciled employee transactions drawers under $750 by researching to determine inadequacies

Operations Teller

· Process payments, research & resolution of customer disputes

· Balanced general ledgers periodically to make sure I stayed balanced

Collections

·Managed recovery and collection efforts through mail and telephone correspondence. This involved making a high volume of daily calls, conducting skip traces, negotiating credit extensions, and preparing documentation for collection and repossession activities. I also specialized in consumer lending collections, particularly focusing on home and auto loans. Additionally, I maintained a calm and professional demeanor while providing exceptional service on calls.

Overdraft Recovery

·Maintained and updated customer accounts with accurate information, notified customers of delinquent accounts, sent customers to Chex Systems for accounts negative for over 75 days, and set up payment plans for negative balances while keeping the accounts active.

Reconciliations Specialist (Operations Center)

I worked at the Operations Center, where I verified the negotiability of checks based on customer-specific instructions. This involved making accounting adjustments, inputting data, validating image quality, and navigating multiple systems. I also made judgment calls on routine duties and contributed to meeting team goals by working in different production areas as needed.