Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anthony Bernal

East Windsor,NJ

Summary

Team oriented and customer satisfaction has been a major role in my work ethic. Leading staff in the dining room and helping out when needed has prompted me to become more trust worthy and dependable at work. With a strong team sense I can be recognized for multitasking in high-pressure environments while being able to keep calm and still be available to others.

Overview

4
4
years of professional experience

Work History

Dining Room Host

Springpoint Senior Living
02.2022 - Current
  • Welcomed and seated guests, ensuring a positive first impression of dining experience.
  • Managed reservations and waitlists efficiently to optimize guest flow.
  • Assisted guests with menu inquiries, enhancing overall customer satisfaction.
  • Collaborated with kitchen and service staff to ensure timely food delivery.
  • Adapted to changing guest needs during peak hours, demonstrating flexibility under pressure.
  • Supported training of new hosts, sharing knowledge of procedures and best practices.
  • Collected guest feedback to identify areas for service improvement and enhance experience.
  • Handled customer complaints professionally, addressing issues promptly and effectively.
  • Provided support during high-volume periods by assisting servers with order-taking or bussing duties as needed.
  • Managed reservations, ensuring timely seating for all guests and minimizing wait times.
  • Collaborated with fellow team members to maintain an efficient workflow during peak hours.
  • Contributed to team meetings by sharing insights on areas of improvement within the dining room''s service performance levels.

Front End Team Member

Walmat
06.2024 - 09.2024
  • Collaborated with team to enhance customer satisfaction through effective communication and service delivery.
  • Assisted in maintaining store cleanliness and organization, ensuring a welcoming environment for customers.
  • Operated point-of-sale systems efficiently, processing transactions accurately and managing cash flow.
  • Supported inventory management by restocking shelves and conducting regular stock checks to minimize shortages.

Education

High School Diploma -

Hightstown High School
Hightstown, NJ

Mercer County Community College
Trenton, NJ

Skills

  • Strong multitasking
  • Customer service focus
  • Phone etiquette
  • Cleanliness standards
  • Guest relations
  • Cross-functional support
  • Reservation handling
  • Customer service
  • Table management
  • Payment processing
  • Strong interpersonal skills
  • Teamwork and collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front End Team Member

Walmat
06.2024 - 09.2024

Dining Room Host

Springpoint Senior Living
02.2022 - Current

High School Diploma -

Hightstown High School

Mercer County Community College

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Anthony Bernal