Anthony Bertolotti
Branford,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Sales Associate
AutoZone
01.2024 - Current
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
Flooring Sales Specialist
Lowes Home Improvment
02.2020 - 10.2021
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Discussed pricing, additional charges, and payment plans during sales process.
- Created inviting environment for customers by maintaining departemnt organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
Pest Control Service Technician
Messick Pest Control
01.2018 - 08.2019
- Adhered to most stringent safety procedures when applying chemicals.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Enhanced overall service quality by regularly evaluating personal performance metrics and implementing strategies for improvement based on feedback from clients and supervisors.
- Maintained safety standards during all pest control treatments to ensure the well-being of clients, pets, and technicians.
- Provided expert advice to clients regarding preventive measures against future infestations, leading to fewer callbacks and increased customer satisfaction.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
- Increased company revenue with upselling additional services to clients based on their specific needs.
- Minimized property damage from pests with proactive inspections and targeted treatments for high-risk areas.
Assistant Store Manager
Advanced Auto Parts
05.2016 - 09.2017
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Store Manager
RadioShack
05.2014 - 02.2016
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Rotated merchandise and displays to feature new products and promotions.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed and implemented successful staff incentive programs to motivate employees.
Service Representative
Florida Pest Control
05.2008 - 09.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Cross-trained and backed up other customer service managers.
Sales Representative
Rountree-Moore Toyota/Scion
10.2004 - 01.2008
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered telephone and email inquiries from potential customers.
- Increased customer satisfaction by providing tailored advice on vehicle selection and features.
- Generated detailed reports on monthly sales figures for management review, facilitating data-driven decision-making within the organization.
- Facilitated smooth transactions by liaising between customers and internal departments such as finance and service teams.
- Leveraged CRM software to manage leads effectively, optimizing conversion rates through timely outreach efforts.
- Streamlined inventory management processes by implementing a color-coded system for tracking available stock efficiently.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
Education
High School Diploma -
Home Schooled
Branford, FLSkills
- Adaptable and Flexible
- Cold-calling
- Gift Wrapping
- Merchandise Rentals
- Meeting Sales Goals
- Conflict Resolution
- Merchandise Recommendations
- Building rapport
- Documentation And Reporting
- Stocking and Receiving
- Decision-Making
- Point of sale operation
- Repair Cost Estimation
- Customer Needs Assessment
- Building Customer Loyalty
- Contract Preparation
- Retail Metrics and Goals
- Negotiation Tactics
- Fraud Detection
- Store Policies and Procedures
- Retail Merchandising
- Money Handling
- Sales Development
- Product Demonstrations
Timeline
Sales Associate
AutoZone
01.2024 - Current
Flooring Sales Specialist
Lowes Home Improvment
02.2020 - 10.2021
Pest Control Service Technician
Messick Pest Control
01.2018 - 08.2019
Assistant Store Manager
Advanced Auto Parts
05.2016 - 09.2017
Store Manager
RadioShack
05.2014 - 02.2016
Service Representative
Florida Pest Control
05.2008 - 09.2012
Sales Representative
Rountree-Moore Toyota/Scion
10.2004 - 01.2008
High School Diploma -
Home Schooled