Anthony Betances

My role as a Sales Captain plays a crucial role in driving sales and ensuring a high level of customer satisfaction. Here are the key components of my position.

**Responsibilities:**

- **Sales Leadership**: The Sales Captain leads the sales team, providing guidance and support to ensure that sales targets are met. They motivate team members to achieve their best performance.

- **Customer Engagement**: Engaging with customers to understand their needs, providing product information, and assisting them in making informed purchasing decisions is essential.

- **Training and Development**: The Sales Captain is responsible for training new sales associates and continuously developing the skills of existing team members to enhance their sales techniques.

- **Inventory Management**: They may assist in managing inventory levels, ensuring that the sales floor is well-stocked and organized.

- **Sales Reporting**: Tracking sales performance and preparing reports to analyze trends and identify areas for improvement is a key part of the role.

**Skills Required:**

- Strong interpersonal and communication skills to effectively interact with customers and team members.

- Leadership abilities to inspire and motivate the sales team.

- Problem-solving skills to address customer concerns and improve sales processes.

**Qualifications:**

- Previous experience in retail sales, particularly in the furniture industry, is often preferred.

- A proven track record of achieving sales goals and managing a team effectively.

Sales Captain is vital for creating a positive shopping experience and driving the overall success of the store.

• Responsible for checking all deliveries into the inventory program and making notes of any damaged or missing product
• Responsible for maintaining the warehousing organizational system and keeping products in the proper places
• Responsible for making sure that the returned product was sent back to manufacturers on time
• Responsible for all orders to be processed and inputted
• Responsible for hiring and training all office, warehouse and stocking personnel
• Responsible for making sure that all outgoing orders were packed properly and shipped on time
• Responsible for developing warehouse safety policies that went along with local, state and federal labor laws
• Responsible for making sure that all incoming products were checked into inventory and made available immediately
• Worked closely with purchasing personnel to make sure that inventory levels were always kept up to date
• Worked closely with sales to help develop projection numbers that would affect shipping and receiving activities.

• Identifying and meeting customer needs within an allotted sales territory
• Provide detailed information on the products being distributed
• Keep records of customer appointments and completed sales
• Process customer orders
• Maintaining good after-sales relationships
• Handle clients in a professional manner
• Devise new sales or marketing strategies
• Regularly update product knowledge
• Handle any inquires produced by the client
• Negotiate with potential clients about their orders
• Generate revenue for the company
• Attend sales meetings, leadership meetings, conferences and events
• Provide detailed training to new sales staff
• Help the company implement its marketing plans as required.

• Confer with customers by telephone or in person to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints
• Develop, and maintain customer relationships with potential, new and existing clients
• Processing sales data, sales progress reports and other customer related records
• Monitoring outstanding orders and enquiries
• Resolve order and inventory problems by investigating data and history, process special orders, and notifying managers and customers
• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information
• Collaborate with the transportation department to ensure accuracy and timely delivery of customer orders
• Effectively communicate critical issues with sales personnel and higher management
• Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices
• Resolve customer credit or billing issues by working with the finance department in resolving any outstanding invoices or credits to restore customer accounts back to
• Apprise customers of company policies regarding shipments or returns
• Participate in trade shows and sales meetings
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Create and distribute product and service brochures, and marketing materials to customers.

• Acquisition and setup of network components
• Advanced troubleshooting, virus removal, and implementation of windows group policy [OS Hardening]
• Analyzed system logs and identified potential issues with computer systems
• Performed routine audits of systems and software, and backups
• Remote administration [RDP sessions]
• Implemented web filtering programs to restrict children from harmful web content
• Installation of PC operating systems
• Applied operating systems updates, patches, and configuration changes
• Troubleshooting any technical queries.