Anthony Bittner
Waynesboro,PA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
31
31
years of professional experience
Work History
Customer Field Representative
FirstEnergy
11.2010 - 04.2024
- Perform periodic meter inspections to assure safe condtions.
- Responsible for recording electric meters volume used by residential and commercial consumers on designated routes via a hand-held computer.
- Inspect meters for unauthorized connections, theft of service, defects, and damage such as broken seals.
- Report to service departments any problems such as meter irregularities, damaged equipment, or impediments to meter access.
- Accurately read and record customer meter indexes for monthly billing.
- Report changes to customers' meter, premise and access information as identified through the normal course of performing scheduled work.
- Operate meter reading handheld computers for recording route information.
- Operate mobile meter reading electronic equipment when assigned to read a mobile route.
- Answer customers' questions about services and charges, or direct them to customer service centers.
- Complete special meter reading requests, as assigned.
- Safely operate company assigned vehicles while performing assignments.
- Report any identified thefts, diversions or safety violations related to gas company equipment during the performance of their assigned duties
- Immediately repair or report any unsafe conditions while in the field.
- Perform electric meter turn-offs for move in and move out as well as delinquent accounts.
- Route Driving
- Performed meter installs on new services.
- Complete matched orders, verifies and miscellaneous meter investigations
- Install, interrogate and reprogram ERT devices
- Operate a Mobile Data Terminal (MDT) to record work activity and update customer records
- Assist responders as part of a two-person crew
- Terminate electrical service through one of the following: Pulling the meter placing blocking boots on meter, using the fieldnet remote disconnect system.
- Report any changes to a customer's account (tenant changes, payments made, etc.)
- Verify accurate billing by taking a meter index
- Operate a MDT to process collection work
- A Lead collector also Assisted other lead collectors when collecting in a designated two person areas
- Conducted Customer interviews such as Cold Weather Interviews, Concerned Interviews for the elderly, and Hardship Interviews for the disabled which sometimes required emergency reconnection if a hardship was discovered at customer premises
- In emergency storm situation would secure down power lines and broken poles, and tub leaks keeping the public and away from the hazard
- Conducted continuity test on gas and electric equipment and meters
- Replaced old and installed new electrical meters
- Set up service agreements and collected money from residential and commercial accounts
- Disconnected residential service using a handheld Itron computer device remotely
- Serviced damaged electrical meter equipment such as fried jaws and broken neutrals
- Trained new employees on job functions, rules and knowledge
- Taught step by step details on how to talk to customers, deal with situational awareness and use of hand held devices such as the Itron computer device and the dragger machine for confined space atmospheric testing.
- Acted as department supervisor when supervisor was on vacation..
Templater
Custom Marble Design
04.2002 - 11.2010
- Ensured accurate measurements were taken at job sites prior to beginning any countertop cutting or installation tasks.
- Consistently met project deadlines through effective time management skills and efficient work processes.
- Increased customer satisfaction by delivering high-quality countertops with a focus on craftsmanship and attention to detail.
- Educated clients on proper care techniques of their newly installed countertops, extending the life span of these surfaces.
- Adapted quickly to changing project requirements or unexpected issues that arose during countertop fabrication processes.
- Maintained safe working conditions by adhering to industry best practices and following OSHA guidelines during all fabrication tasks.
- Collaborated with sales and design teams to ensure accurate project specifications, resulting in seamless installations.
- Reduced material wastage by optimizing cutting patterns and utilizing advanced software tools for precise measurements.
Warehouse Supervisor
Dewert Motorized Systesm
11.1997 - 04.2002
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines ISO 9000 and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Insured the steady flow of materials to assembly lines.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Squad Leader
US Marines Corps
08.1993 - 09.1997
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
- Maintained high morale within the squad by fostering a positive and supportive work environment.
- Adapted quickly to changing conditions on the battlefield, allowing the squad to maintain focus on primary objectives without being distracted by unforeseen challenges.
- Submitted work orders to have vehicles repaired and checked each one thoroughly upon return to service.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
Education
High School Diploma -
Seneca Valley High School
Germantown, MD06.1993
Skills
- Business Operations
- Revenue Generation
- Warehouse Operation
- Inventory Management
- Delegating Work
- Verbal and written communication
- Task Prioritization
- Coaching and Mentoring
- Personal Protective Equipment
- OSHA Compliance
- Customer Service
Timeline
Customer Field Representative
FirstEnergy
11.2010 - 04.2024
Templater
Custom Marble Design
04.2002 - 11.2010
Warehouse Supervisor
Dewert Motorized Systesm
11.1997 - 04.2002
Squad Leader
US Marines Corps
08.1993 - 09.1997
High School Diploma -
Seneca Valley High School