Anthony Booth
Bolt,WV
Summary
Dynamic Technical Support Representative with a proven track record at Starlink, excelling in technical troubleshooting and customer service. Recognized for implementing quality control procedures that enhanced product reliability and satisfaction. Adept at training staff and collaborating with teams to streamline processes, ensuring efficient service delivery and outstanding performance. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2027
2027
years of professional experience
Work History
Technical Support Representative
Starlink
Beckley, WV
09.2023 - Current
- Supervised team of technicians to ensure efficient product repairs and service delivery.
- Implemented quality control procedures, enhancing product reliability and customer satisfaction.
- Trained new technicians on best practices for hardware diagnostics and troubleshooting techniques.
- Collaborated with cross-functional teams to streamline repair processes and improve turnaround time.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Sales Associate
Starlink
Beckley, WV
09.2023 - Current
- Assisted customers in product selection and provided tailored recommendations to enhance shopping experience.
- Managed inventory levels, ensuring stock availability for optimal sales performance.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Collaborated with team members to maintain store organization and presentation standards.
Technical Support Representative
IBEX Global
Beckley, WV
09.2023 - Current
- Provided technical support to clients, resolving issues efficiently and enhancing user satisfaction.
- Assisted in troubleshooting software and hardware problems using remote diagnostic tools.
- Documented customer interactions and solutions in ticketing system for future reference.
- Collaborated with team members to identify recurring issues and improve support processes.
Lead Technician
Lenovo
Whitsett, NC
08.2020 - 08.2023
- Supervised team of technicians to ensure efficient product repairs and service delivery.
- Implemented quality control procedures, enhancing product reliability and customer satisfaction.
- Trained new technicians on best practices for hardware diagnostics and troubleshooting techniques.
- Collaborated with cross-functional teams to streamline repair processes and improve turnaround time.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Lead Trainer
Lenovo
Whitsett, NC
08.2020 - 08.2021
- Designed and delivered comprehensive training programs for diverse audiences.
- Assessed training needs and developed tailored instructional materials.
- Facilitated workshops to enhance employee skills and product knowledge.
- Collaborated with cross-functional teams to improve training effectiveness.
Insurance Agent
Globe Life And Accident Insurance Company
Burlington, NC
2019 - 2020
- Developed and maintained client relationships to ensure satisfaction and retention.
- Analyzed insurance needs to provide customized coverage solutions for clients.
- Educated clients on policy options, benefits, and claims processes effectively.
- Processed policy applications and renewals accurately, ensuring compliance with regulations.
Certified Training Manager
Arbys Resturant
05.2015 - 08.2018
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Assessed training needs through observation and feedback, ensuring alignment with operational goals.
- Facilitated onboarding sessions for new hires, promoting company culture and service standards.
- Collaborated with management to refine training materials, increasing engagement and knowledge retention.
Education
Accounting
South College
Knoxville, TNDiploma -
Halls High School
Knoxville, TN06.2016
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Call center operations
- Customer service expert
- Desktop support
- Software diagnosis
- Ticket management
- Ticket support system management
- Hardware diagnostics
- Performance testing
- Staff education and training
- Verbal and written communication
- Product knowledge
Timeline
Technical Support Representative
Starlink
09.2023 - Current
Sales Associate
Starlink
09.2023 - Current
Technical Support Representative
IBEX Global
09.2023 - Current
Lead Technician
Lenovo
08.2020 - 08.2023
Lead Trainer
Lenovo
08.2020 - 08.2021
Certified Training Manager
Arbys Resturant
05.2015 - 08.2018
Diploma -
Halls High School
Insurance Agent
Globe Life And Accident Insurance Company
2019 - 2020
Accounting
South College