Anthony Bornfleth
Hubert,NC
Summary
Vibrant hard worker who is highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Works well under pressure and is highly motivated. Very personable and outgoing. Commended for multitasking abilities and providing top-notch service to every customer, patient, co-worker, and company all while making the workplace a better environment
Overview
3
3
years of professional experience
Work History
Assistant Head Cashier
Lowes Foods
10.2021 - 09.2022
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Assisted head cashier with scheduling responsibilities, optimizing staff coverage during peak business hours.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
Walmart Online Pickup and Delivery
Walmart
02.2023 - 04.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients
- Answered phone calls about customer complaints and frustrations solved by a quick solution helping the customer meet their needs
Recreation Assistant, NF-2
Mccs Camp Lejeune
05.2024 - Current
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Assessed program effectiveness by collecting and analyzing participant feedback, leading to targeted improvements.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Provided exceptional customer service to patrons by addressing inquiries and resolving issues in a timely manner.
- Improved facility safety by conducting regular inspections and promptly addressing any concerns.
- Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
- Supervised volunteers during events or programs as needed, providing clear instruction and guidance to ensure success in their roles.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
Education
High School Diploma -
Swansboro High School
Swansboro, NC05.2020
Skills
- Performance improvement
- Multi-tasking
- Customer satisfaction
- Motivator
- Cash Handling
- Hospitality service expertise
- Team Leadership
- Sales transactions
- Employee training
- Scheduling
- Loss minimization
- Adaptive and creative
Timeline
Recreation Assistant, NF-2
Mccs Camp Lejeune
05.2024 - Current
Walmart Online Pickup and Delivery
Walmart
02.2023 - 04.2024
Assistant Head Cashier
Lowes Foods
10.2021 - 09.2022
High School Diploma -
Swansboro High School