Anthony Borriello
Nesconset,USA
Summary
Looking for a full time position in which to utilize my sixteen + years of experience, knowledge and customer service skills in the retail businesses and mail carrier to advance to a managerial position
Highly organized and reliable postal professional with solid background in mail distribution and customer service. Known for collaborative teamwork and adaptability to changing delivery requirements. Possesses excellent route planning and time management skills, ensuring timely and accurate mail delivery.
Overview
21
21
years of professional experience
Work History
Mail Carrier
US Postal Service
01.2021 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
Customer service representative
Brooklyn Coffee Brothers
10.2017 - 01.2021
- Responsible for taking orders and making deliveries using a DSD system.
- Collecting money.
- Troubleshooting and attending to all customer issues.
- Set ups of customer equipment.
- In store customer demos of product.
- Responsible for maintaining inventory and rotating stock.
Meat Wrapper & Deli Counter Clerk
Shop Rite Supermarket
03.2014 - 10.2017
- Maintain a clean, organized and safe work environment.
- Greet all customers and provide them with prompt and courteous service.
- Check refrigeration, maintain and utilize equipment required by the department.
- Knowledge in the various types of product carried in the department.
- Check display cases daily for short coded products and remove to recode for markdowns and to remove all expired products.
- Followed all procedures in handling, preparing, storing, price marking, arranging, and restocking products.
- Report to manager low inventories and reorder products.
- Responsible for receiving and unloading trucks, breaking down pallets and rotating products when organizing and putting away.
- Able to use a power jack.
- Performed all duties related to inventories and ordering for the manager when he was out.
- Assisting the deli manager in all his responsibilities when he was not available to work and in running the deli in his absence.
Customer Service Representative
Radar Foods
01.2012 - 02.2016
- Responsible for making daily telephone calls, taking orders over the telephone, troubleshooting and attending to all customer issues.
- Printing invoices for delivery.
- Delivery of products including collections of monies.
- Set ups of customer equipment.
- In store customer demos of product.
- Responsible for maintaining inventory and rotating stock.
Warehouse Worker & Cashier
Jersey Lynne Farms Inc.
01.2005 - 01.2012
- Answer customers’ questions about products, prices, availability, and product uses.
- Recommend products to customers based on customer’s needs.
- Obtain merchandise from bins or shelves.
- Itemize and total customers’ merchandise selection by creating an invoice.
- Store items and rotate stock in an orderly and accessible manner in the warehouse.
- Unpack items to be stocked on shelves.
- Examine and inspect stock items for defects, reporting any damage to supervisors.
- Dispose of damaged or defective items or return them to the vendors.
- Provide assistance or direction to other stockroom or warehouse workers.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Count money in cash drawers at the beginning of shift to ensure that amounts are correct and that there is adequate change.
- Receive payment by cash, check, credit cards or automatic debits.
- Issue receipts, refunds, credits, or change due to customers
Education
Business Administration and Criminal Justice
Suffolk Community College
Brentwood, New York01.2011
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Route management
- Vehicle maintenance
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Physical strength
- Professionalism
- Vehicle operation
Fax
631-265-2598
Timeline
Mail Carrier
US Postal Service
01.2021 - Current
Customer service representative
Brooklyn Coffee Brothers
10.2017 - 01.2021
Meat Wrapper & Deli Counter Clerk
Shop Rite Supermarket
03.2014 - 10.2017
Customer Service Representative
Radar Foods
01.2012 - 02.2016
Warehouse Worker & Cashier
Jersey Lynne Farms Inc.
01.2005 - 01.2012
Business Administration and Criminal Justice
Suffolk Community College
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