Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Anthony Borwieck

Anthony Borwieck

Eugene,OR

Summary

Designated Support Engineer with a proven track record at Broadcom, excelling in remote support and troubleshooting. Enhanced customer satisfaction through effective issue resolution and technical documentation. Strong communicator adept at educating clients and implementing solutions, ensuring compliance and operational excellence. Committed to delivering exceptional service and fostering positive client relationships.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Remote Designated Support Engineer (DSE)

Broadcom
08.2004 - 07.2025
  • Managed multiple fortune 500 customer companies
  • Ensured compliance with industry best practices and company policies throughout all support activities.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Collaborated with outside departments to implement system-wide improvements.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Wrote new knowledge documents based on new fixes found to resolve customer issues.
  • Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.

Support Engineer

(ECE) Software Spectrum
10.2003 - 08.2004
  • Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
  • Supported remote users through phone support and remote desktop applications ensuring prompt issue resolution.
  • Streamlined communication with customers through efficient use of email, chat, and phone support channels.
  • Resolved complex customer issues
  • Provided knowledge documents to customers to help them resolve their own issue

Station Manager

Mesa Airlines
05.1997 - 08.2003
  • Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
  • Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
  • Resolved customer complaints by listening to grievances, determining causes and deciding best solution.
  • Leveraged strong communication skills to effectively liaise with pilots, ground staff, and other team members, ensuring smooth operations at all times.

Education

Air Transportation Degree - Airlines And Travel

International Air Academy
Vancouver
04-1997

High School Diploma -

Battle Ground High
Battle Ground
06-1996

Skills

  • Remote support
  • Troubleshooting skills
  • Network troubleshooting
  • Software installation
  • Technical support
  • Software support
  • Customer education
  • Technical documentation

Certification

  • Sec Training -CompTIA - Security+

Timeline

Remote Designated Support Engineer (DSE)

Broadcom
08.2004 - 07.2025

Support Engineer

(ECE) Software Spectrum
10.2003 - 08.2004

Station Manager

Mesa Airlines
05.1997 - 08.2003

Air Transportation Degree - Airlines And Travel

International Air Academy

High School Diploma -

Battle Ground High

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