ANTHONY BOUGHTON
Tucson,AZ
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Coordinator
A&R Fire Protection
06.2022 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Reduced expenses by negotiating with vendors for lower pricing on office supplies and services.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Sales Representative
Afni, Inc
03.2018 - 05.2022
- Recommended accessories and delivered details regarding latest promotions to increase sales
- Grew customer base by identifying needs to deliver relevant product solutions and promotions that achieve client budgets
- Managed order process for new and existing customers
- Addressed customer concerns immediately and resolved [Type] issues promptly using [Skill] and [Area of expertise]
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and [Type] issues
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Customer Service Representative
Coworx Staffing
05.2016 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Mechanic Technician
Precision Toyota of Tucson
01.2014 - 03.2015
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs
- Documented findings and all actions taken
- Performed preventative maintenance on engines, transmissions, tires and other vehicle systems.
Education
Engineering Mechanics -
Pima Community College - West Campus
Tucson, AZHigh School Diploma -
Nosotros Academy
Tucson, AZ01.2013
Skills
- Service-driven
- Hard working individual
- Highly motivated
- Consistent
- Disciplined
- Hardworking
- Conflict resolution
- Multi-Task Management
- Data management
- Heavy lifting
- Computer proficiency
Timeline
Office Coordinator
A&R Fire Protection
06.2022 - 01.2024
Sales Representative
Afni, Inc
03.2018 - 05.2022
Customer Service Representative
Coworx Staffing
05.2016 - 01.2018
Mechanic Technician
Precision Toyota of Tucson
01.2014 - 03.2015
Engineering Mechanics -
Pima Community College - West Campus
High School Diploma -
Nosotros Academy