Anthony Bova

• Owner and operator of an online retail business. Over the years, I have applied extensive job knowledge in business management, sales, customer service, marketing, and logistics to create a successful small online retail business. I consistently demonstrated strong judgment and analytical abilities to assess and overcome challenges, successfully growing the business and maintaining high performance amidst pressures, showcasing stress tolerance. A core focus was providing exemplary customer service, achieving an exceptional rating by offering accurate, timely, and effective solutions. This required meticulous attention to detail in all assignments and utilizing computer proficiency for optimal management of all online platform operations.

Business-to-business sales, account management, client consultation, relationship building, cold calling. At Clegg Industries, I applied extensive job knowledge in business-to-business sales and account management to drive growth across specific territories achieving top salesperson two years in a row. I provided exemplary customer service by consulting with clients to offer ideal and effective solutions in audio, video, and promotional products, demonstrating strong judgment and analytical ability. My approach included meticulous attention to detail in developing project follow-ups and adding value to every conversation, fostering strong client relationships and account expansion.

• Business-to-business sales of telecommunications services, client consultation, technical support. As an account manager with Telepacific Communications, I applied extensive job knowledge in business-to-business sales, telecommunications services, and technical support. I demonstrated strong judgment and analytical abilities by effectively assessing individual business needs and price points to provide ideal and effective solutions. This approach led to acquiring large business accounts and achieving extensive sales success. A core aspect of my role involved providing a top priority level of customer service, ensuring all client questions and concerns were expertly addressed.

• I applied extensive job knowledge in prime mortgage lending, credit, and financial requirements as a licensed CA real estate agent. I provided exemplary customer service by consulting clients, demonstrating strong judgment and analytical ability to identify specific needs, and recommending appropriate mortgage and credit products. I effectively managed a busy call center environment, showcasing stress tolerance, and also served as a sales coach and trainer.

• At Roland U.S., I provided expert technical support and client consultation to end-users, dealers, and product representatives, troubleshooting complex electronic musical equipment primarily over the phone, sometimes answering more than thirty calls a day. This role demonstrated extensive product knowledge and analytical ability. I applied meticulous attention to detail in preparing user documentation, conducting product and update testing, and authoring operation manuals and comparison guides. Furthermore, I utilized computer proficiency to develop online training services and manage website content.