Anthony Boyd

• Administered assessment-related surveys, prepared summary reports and managed electronic archives for proper documentation of compliance.
• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Completed average of over 100 assessments weekly.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Assisted customers by answering questions and responding to inquiries.
• Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
• Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
• Researched issues through identification of similar past problems and recommended most appropriate solution.

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Maintained orderly stockroom for ease of retrieval.
• Received incoming merchandise and stored in correct stock locations.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Placed orders for new supplies based on established needs and special circumstances.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.
• Reviewed order slips, picked products and staged merchandize to be shipped.

• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Answered customer questions and provided detailed product information.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Greeted customers and directed to requested products.
• Managed inventory storage in clean and organized fashion.
• Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.

Scanned documents/items and input shipping information into system