Anthony Bradley
Summary
Highly experienced, genuine, Hardworking individual willing to go the extra mile with a smile. Prestige customer service and sales skills with a track record of driving increased revenue with willingness to take on added responsibilities to meet team goals and enhance workplace synergy.
Overview
10
10
years of professional experience
Work History
Transportation Driver
Fed Ex Ground
08.2023 - Current
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Assisted in the training of new drivers, sharing best practices for safe and efficient transportation.
- Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
- Utilized strong problem-solving skills to address unexpected issues that arose during transport or delivery processes swiftly.
Customer Service Representative
GE Appliances
04.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Restaurant Server
The Eagle
01.2021 - 04.2022
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Product Sales Specialist
Kerry Toyota
10.2014 - 03.2020
- Featured in Toyota Commercial
- Sold over 200 cars in 1 Year
- Top Salesperson
- Enhanced customer satisfaction through personalized product demonstrations and tailored recommendations.
- Boosted product sales by developing and implementing effective marketing strategies.
- Established strong relationships with key industry partners, fostering collaboration and driving mutual business growth.
- Identified emerging market trends and adjusted sales tactics accordingly, staying ahead of the competition.
- Implemented a robust CRM system to track customer interactions, leading to more targeted follow-ups and higher conversion rates.
- Optimized inventory management processes, reducing excess stock levels while ensuring availability of best-selling items.
Education
Business Communications
Western Kentucky University
Bowling Green, KYSkills
- Customer rapport
- Business Management
- Time Management
- Customer Service
- Problem-Solving
- Attention to Detail
- Logistics Coordination
Timeline
Transportation Driver
Fed Ex Ground
08.2023 - Current
Customer Service Representative
GE Appliances
04.2022 - 03.2023
Restaurant Server
The Eagle
01.2021 - 04.2022
Product Sales Specialist
Kerry Toyota
10.2014 - 03.2020
Business Communications
Western Kentucky University