Anthony Bradley
Davenport,FL
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Loews Hotels
Orlando, FL
03.2023 - Current
- Delivered exceptional service by greeting and assisting customers with professionalism.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Ensured that all safety regulations were followed according to company standards.
Front Desk Lead
Holiday Inn Resort Orlando Suites - Waterpark
Orlando, FL
12.2021 - 03.2023
- Greeted and welcomed guests to the hotel.
- Assigned rooms, issued keys, and provided information on hotel services.
- Trained new front desk staff in customer service and telephone etiquette.
- Performed daily audits of guest accounts using computerized system.
- Processed cash payments and credit card transactions accurately and efficiently.
- Resolved customer complaints in a timely manner.
- Provided excellent customer service at all times while maintaining professional attitude with guests and colleagues alike.
Automotive Service
Ferrari Of Orlando
Orlando, FL
06.2019 - 11.2021
- Adjusted brakes, aligned wheels and performed wheel balancing operations to restore safe driving conditions.
- Performed preventive maintenance procedures such as changing fluids or lubricating parts.
- Cleaned up work areas after completion of tasks so that they are orderly for the next job.
- Followed safety protocols when working with hazardous materials such as gasoline or motor oil.
- Ensured that all vehicles were properly detailed according to customer specifications.
Education
Associate of Science - Surgical Technology
South College
Knoxville, TN06-2025
High School Diploma -
Dr. Phillips High School
Orlando, FL06-2015
Skills
- Front Office Support
- Guest amenities
- Guest Relations
- Credit and cash payments
- Effective Planning
- Oral and written communications
- Problem-solving skills
- Front Desk Management
- Customer Service
- Microsoft Office
- Tourism Knowledge
Languages
Spanish
Limited
References
References available upon request.
Timeline
Front Desk Agent
Loews Hotels
03.2023 - Current
Front Desk Lead
Holiday Inn Resort Orlando Suites - Waterpark
12.2021 - 03.2023
Automotive Service
Ferrari Of Orlando
06.2019 - 11.2021
Associate of Science - Surgical Technology
South College
High School Diploma -
Dr. Phillips High School