Anthony Braggs II
Jonesboro,GA
Summary
As a dedicated court official possessing a degree in criminal justice, focused on upholding the law and guaranteeing that justice is dispensed. Equipped with a sharp eye for detail, outstanding communication abilities, and an extensive comprehension of legal procedures, the commitment to treating every case with utmost care and consideration is maintained. Navigating through working with crime victims, grasping the intricacies of the legal system, or partnering with law enforcement personnel, satisfaction is found in the work itself, and always open to new challenges. Driven by a passion for justice and making a difference in people's lives, this relentless dedication to the field prevails.
Overview
20
20
years of professional experience
Work History
Postal Carrier
United States Post Office
09.2021 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Amazon Package Delivery Driver
Riz Express LLC
12.2018 - 09.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Dispatcher
Air Conditioning Experts
04.2018 - 06.2018
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Assistant Store Manager
Bed Bath & Beyond
05.2016 - 02.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
Customer/Patient Liaison
Families First
10.2012 - 05.2016
- Maintained clean, safe, and well-organized patient environment.
- Assisted teenage youth with dressing, grooming and feeding needs.
- Assisted youth with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Offered support for youth mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of youth to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Followed nutritional plans to prepare optimal meals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Developed rapport to create safe and trusting environment for care.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
Night Manager
Inner Harbour (Youth Villages)
02.2011 - 10.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Administered medication as directed by physician.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
Direct Care Professional Supervisor
Devereux Treatment Network
03.2003 - 02.2011
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Education
Associate of Science - Criminal Justice
American InterContinental University
Schaumburg, IL01.2023
Diploma - College Preparatory
Sprayberry High School
Marietta, GA06.1997
Skills
- Youth Supervision
- Security Controls
- Resolving Disputes
- Administrative Support
- Juvenile Probation
- Client Intakes
- Risk Management
- School Programs
Timeline
Postal Carrier
United States Post Office
09.2021 - Current
Amazon Package Delivery Driver
Riz Express LLC
12.2018 - 09.2021
Dispatcher
Air Conditioning Experts
04.2018 - 06.2018
Assistant Store Manager
Bed Bath & Beyond
05.2016 - 02.2018
Customer/Patient Liaison
Families First
10.2012 - 05.2016
Night Manager
Inner Harbour (Youth Villages)
02.2011 - 10.2012
Direct Care Professional Supervisor
Devereux Treatment Network
03.2003 - 02.2011
Associate of Science - Criminal Justice
American InterContinental University
Diploma - College Preparatory
Sprayberry High School