Anthony Briceno
Allen,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Senior Customer Specialist
Tricolor Auto Group
10.2017 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Construction Assistant
E & C Remodeling
09.2016 - 09.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Utilized construction tools and machinery to effectively complete job site projects.
- Distributed supplies to skilled workers to maintain job site productivity.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Adhered to all reporting requirements for job activities, safety issues and on-site incidents.
Sales Representative
Mistura Timepieces
07.2014 - 08.2016
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales.
- Generated new leads through networking and attending industry events.
Education
Associate of Arts - General Studies
Blinn College
Brenham, TX05.2014
Skills
- Customer Relationship Management
- Exceptional Attention to Detail
- Process Improvement Initiatives
- Customer Relations
- Meeting Sales Goals
- Guest Satisfaction
- Product Knowledge
- Appointment Scheduling
- Financial Transactions
- Upselling and Quota Achievement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Customer Specialist
Tricolor Auto Group
10.2017 - Current
Construction Assistant
E & C Remodeling
09.2016 - 09.2017
Sales Representative
Mistura Timepieces
07.2014 - 08.2016
Associate of Arts - General Studies
Blinn College