Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Awards
Languages
Timeline
Generic

Anthony Brikho

Troy

Summary

Experienced with managing and working with the highest-profile/producing key national accounts and developing strategic relationships. Help achieve over 1000 closings per month. Utilizes effective communication and negotiation skills to enhance account performance as well as making sure everything from A - Z is being handled during the process. Strong understanding of client management as well as business growth strategies


Overview

12
12
years of professional experience

Work History

National Account Specialist /National Account Executive

Untied Wholesale Mortgage
01.2022 - Current
  • Provided ongoing support to clients through regular check-ins, addressing concerns and offering valuable insights into industry trends.
  • Implemented decision-making processes for improved key account management efficiency and accuracy.
  • Conducted in-depth market research to identify new business opportunities and expand product offerings.
  • Led training sessions and workshops for mortgage brokers, enhancing their knowledge of industry best practices, tools, and solutions.
  • Developed long-term partnerships with clients by consistently exceeding expectations and providing exceptional support.
  • Delivered comprehensive presentations to potential clients, showcasing company capabilities and cultivating trust in our services.
  • Collaborated with top mortgage brokers nationwide, providing expert support in resolving complex issues and ensuring smooth operations.
  • Delivered exceptional customer service by offering the quickest timely and effective solutions to brokers' inquiries, fostering strong professional relationships.
  • Acted as a primary point of contact for brokers, troubleshooting and solving issues promptly, leading to improved productivity and client satisfaction.
  • Contributed to the development of resources and training materials, helping brokers stay up-to-date with the latest industry regulations and technologies.
  • Served as a knowledgeable resource for brokers, offering ongoing support and ensuring a high level of confidence in mortgage operations.

Senior Banker

Quicken Loans/Rocket Mortgage
01.2020 - 12.2022
  • I worked as a purchase, & refinance banker for 2 years helping families, licensed in 12 states in the United States; & originated over 200+ loans
  • Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
  • Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
  • Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.

Front Desk/Night Auditor

Hawthorn Suites of Troy
11.2016 - 12.2019
  • I have worked every shift at a hotel, I work really great in customer services
  • Though, I do mainly work as a night auditor my duties every night are to handle both the front desk work, as well as the accounting duties
  • Making sure I account for all the days business, and make sure everything adds up and is correct; or to fix any accounting errors that happened previously throughout the day
  • Kept accounts in balance and ran daily reports to verify totals.
  • When im not doing this I check in guests and make sure everything and everyone is all well during the night, as well as stocking/cleaning
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.

Manager

Wendys
10.2012 - 11.2016
  • Manage the shift, as well as employees
  • Making sure everything is going right and people are showing up on time, while serving our customers in a timely manner, great communication skills and working as a team
  • Also, make sure the schedules were correct with workers
  • I would always count our stock to make sure we have enough and do not run out; as well as manage the money intake for the day and make sure it all added up correctly when the day is over, every day

Education

Associate of Science - Finance & Business

Oakland Community College
Royal Oak, MI
03-2016

High School Diploma -

Athens High School
Troy, MI
05.2013

Skills

  • Fast learner
  • Critical thinker
  • Great communication skills
  • Customer service
  • Teamwork
  • Time management
  • Problem solving
  • Active listener
  • Conflict resolution
  • Computer skills
  • Ability to work under pressure
  • Decision making
  • Self motivated
  • Management skills
  • Adaptability
  • Leadership
  • Goal oriented
  • Relationship management
  • Account development
  • Relationship building
  • Problem-solving abilities
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Product knowledge
  • Building rapport
  • Sales presentations
  • Client/Customer relationship management
  • Appointment scheduling
  • Presentations and public speaking

Accomplishments

  • Quicken Loans/Rocket Mortgage - Rising Star Award - (Getting the highest number of closing in my tenure.)
  • UWM - AE Grad Coin Award - (Graduated at the top of my class.)
  • UWM - VIP Award - (Account Executive with the most amount of submissions.)
  • UWM - VIP Award - (Account Executive with the highest percentage of submitting key contacts.)
  • UWM - 250 Coin Award - (Closed 250+ closings in one month.)
  • UWM - 1000 Coin Award - ( Closed 1000+ closings in one month.)
  • UWM - Emerge Leader Award/Plaque - (Graduated a 8 week class to prove you can become a leader.)
  • UWM - Perfect Year Award/Plaque - (Hitting daily metrics everyday from Jan 1st - Dec31st.
  • UWM - Brilliant Idea Award/Plaque- Implementing an idea for the company that would help benefit or improve in any form.
  • *Pipeline Management - 5 years
  • *Time Management - 8 years
  • *Management - 4 years
  • *Key Account Management - 3 years
  • *Portfolio Management - 6 years
  • *CRM Software - 5 years
  • *Banking/Originating - 3 years
  • *Client Retention Management - 5 years
  • *Leadership - 5 years
  • *Adaptability - 5 years
  • *Collaboration - 6 years
  • *Finance - 5 years
  • *Audit - 4 years

Awards

Wendy's employee of the month multiple times throughout my work at Wendys. Due to always showing up on time or even when needed, fast/hard work while serving great customer services.

Languages

English
Native or Bilingual
Arabic
Professional Working

Timeline

National Account Specialist /National Account Executive

Untied Wholesale Mortgage
01.2022 - Current

Senior Banker

Quicken Loans/Rocket Mortgage
01.2020 - 12.2022

Front Desk/Night Auditor

Hawthorn Suites of Troy
11.2016 - 12.2019

Manager

Wendys
10.2012 - 11.2016

Associate of Science - Finance & Business

Oakland Community College

High School Diploma -

Athens High School

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Anthony Brikho