Anthony Brown
Loganville,GA
Summary
Authorized to work in the US for any employer, Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Workroom Manager
Kaiser Permanente
04.2017 - Current
- Ensure that tasks are carried out in a timely manner.
- Resolve any issues that arise and deal with conflicts.
- Negotiate with vendors to make sure that the postage, packing supplies, and other goods used are fully stocked and competitively priced
- Keep track of inventory and stock, noting orders that need to be placed to renew items that are running low.
- Assist IT in preparing and shipping equipment for new employee on boarding process.
- Troubleshoot, and maintained all office printer functionalities.
- Responsible for sorting and preparing letters, packages, and all publications for shipping and preparing.
Customer Care Representative
Vonage Business Solutions
03.2014 - 07.2015
- Provided account management to new and existing clients to develop relationships through understanding expectations, handling new account set up functions, and maintaining clients through meeting and exceeding their service needs.
- Successfully cross-sold new products and features to clients enhancing their business capabilities and increasing revenue for the company.
- Efficiently and effectively processed incoming calls from clients regarding system malfunctions
- Performed quick troubleshooting of client issues to resolve them or escalated appropriately to ensure clients received excellent service levels and resolution.
- Educated clients on tools available to them to address system questions, maximize use of system functionality, and troubleshoot or resolve issues within the system.
- Address client business and functional needs through system feature customization.
- Commended for creatively and tenaciously addressing client issues and met sales goals consistently.
Customer Care Coordinator
One Call Medical
11.2008 - 02.2014
- Scheduled patient appointments worldwide for workers compensation diagnostic exams (CT's, MRI's X-rays' etc)
- Effectively managed a high level of incoming and outgoing calls in order to ensure a proper, timely, and consistent turnaround time per Georgia workers compensation protocol and that the patient experienced the highest level of quality service.
- Ensured proper authorization was obtained according to specific company protocol unique to each adjuster and employer.
- Developed and maintained detailed accurate files for new and current patients including documentation of all phone, email, and fax communications.
- Adhered to all quality control guidelines for file management within an established time period to ensure patient records were accurate.
- Received recognition for excellence in client service and Consistently met production goals and high quality ratings from management.
Casting Specialist
XRI TESTING
01.2005 - 01.2006
- Analyzed part issues via screen shots to troubleshoot, measure, and recommend action for resolution.
- Expertly operated grinding/welding related tools in order to make necessary adjustments to work piece.
- Carefully inspected and accurately modified parts based on the Level 1 inspection protocol.
- Successfully sold additional products using product knowledge and sales skills to increase company revenue.
- Utilized excellent customer service skills while managing the front desk.
- Provided a welcoming atmosphere and experience for the customer.
- Efficiently and accurately received and placed orders.
- Effectively handled company inquiries to assist callers and visitors.
- Accurately maintained a daily inventory list.
Education
High school diploma or GED -
Old Dominion Job Corps
Lynchburg, VA06.2007
Skills
- Power Plant Equipment
- Setting Production Goals
- Improvement Plans
- Scheduled Maintenance
- Customer Needs Assessments
- Creative Solutions
- Maintaining Clean Work Areas
- Machine Maintenance
- Equipment Maintenance
- Technical Proficiency
- Negotiation and Conflict Resolution
Timeline
Workroom Manager
Kaiser Permanente
04.2017 - Current
Customer Care Representative
Vonage Business Solutions
03.2014 - 07.2015
Customer Care Coordinator
One Call Medical
11.2008 - 02.2014
Casting Specialist
XRI TESTING
01.2005 - 01.2006
High school diploma or GED -
Old Dominion Job Corps