Anthony Brown
Raleigh,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Field Manager
Samsung Electronics America
08.2018 - Current
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Tracked key performance indicators and enforced quality control measures.
- Predicted and resolved operational bottlenecks, supply and tool shortages.
- Collaborated with multiple departments to meet operational deadlines.
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
- Prepared operational budget and directed proper utilization of company resources to meet objectives.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Field Sales Manager
2020 Companies
04.2014 - 08.2018
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Coordinated staff schedules to properly allocate resources and meet business needs.
- Secured private information to maintain customer confidence and protect operations.
- Performed root cause analysis, created corrective plans of action and furnished objective evidence to deliver accurate results.
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
- Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated business by implementing practical networking techniques.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Education
Master of Arts - Organizational Leadership
Lewis University
Romeoville, IL05.2013
Bachelor of Arts - Political Science/ Applied Sociology
Lewis University
Romeoville, IL12.2011
Skills
- Sell Products
- Blueprint Interpretation
- Security Program Management
- Manage Budgets
- Inventory Management
- Customer Service
- Revenue Growth
- Control of Expenses
- Sales Strategies
- Information Confidentiality
- Team Meetings
- Corporate Social Responsibility
- Set Organizational Policies
- Special Assignments
- Train Employees
Timeline
Field Manager
Samsung Electronics America
08.2018 - Current
Field Sales Manager
2020 Companies
04.2014 - 08.2018
Master of Arts - Organizational Leadership
Lewis University
Bachelor of Arts - Political Science/ Applied Sociology
Lewis University