Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Anthony Brown

Dallas,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Service Desk Lead

The Home Depot Inc
Plano, TX
07.2019 - Current
  • Ensured that all incidents were addressed according to SLAs and OLAs.
  • Implemented strategies to ensure continuous quality improvement across all service desk operations.
  • Provided guidance to helpdesk technicians on how best to resolve customer issues or escalate them appropriately when needed.
  • Participated in emergency response efforts whenever necessary.
  • Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.

Education

High School Diploma -

Macarthur High School
Irving, TX
05-2015

Skills

  • Data Management
  • Attention to Detail
  • Computer Skills
  • Multitasking
  • Team building
  • Communication
  • Leadership
  • Interpersonal Communication

Languages

English
Full Professional

References

References available upon request.

Timeline

Service Desk Lead

The Home Depot Inc
07.2019 - Current

High School Diploma -

Macarthur High School
Anthony Brown