Anthony Brown

At United Airlines, I excelled in providing exceptional customer service and efficient baggage handling, showcasing strong organizational skills and a knack for empathetic communication. My adaptability and teamwork led to improved operational efficiency and heightened passenger satisfaction, embodying the airline's commitment to excellence and safety in all aspects of passenger service. I was able to utilize my leisure travel benefits and fly to many destinations worldwide! Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety. Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes. A kind Customer Service Representative with considerable experience in airline and hospitality customer service. Adept at working in stressful situations with little to no supervision. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm!

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Achieved with more than a few certificates at my community college by completing travel and tourism courses combined with airline computer classes with accuracy and efficiency. I studied geography along with hotel front desk procedures while working in a Hyatt Hotel restaurant near the previous McDonald's corporate headquarters, and the old location of Hamburger University in Oak Brook, Illinois.
• Excelled with leadership by the means of effectively helping with the training of employees, as a leader, through the transitioning of the airline catering service division, from United Airlines over to Dobbs International. I worked for Dobbs briefly on three occasions. Once in the summer of 1994 when I was on furlough from United Airlines at O'Hare airport. Then I worked as an agent on the concourse for both companies at the same time, twice more from 1995 to 1997. I also was in charge, as a lead at this time, for providing VIP rides on the airfield in my company van, and in charge of inventory for ordering food and supplies to the four standby rooms in terminal one. Working for Dobbs International Services was my side hustle for four years, and it was United Airlines newest subsidiary company!
• Supervised a team of Customer Service Representatives as an Alternate Service Director at O'Hare Airport for United Airlines. I Upgraded to Service Director for a total of sixteen years, from august of 1999, until august of 2014! Then I went on to retire from the airline in 2024.

• United Airlines and College of DuPage.