Anthony Brown
Las Vegas
Summary
Dynamic professional with a proven track record at KGS Research, enhancing service level performance through expert workforce management and scheduling optimization. Skilled in fostering team collaboration and ensuring compliance with labor laws. Achieved significant reductions in absenteeism rates, demonstrating strong forecasting accuracy and effective communication, key to operational excellence.
Overview
12
12
years of professional experience
Work History
Workforce Real Time Analyst
KGS Research
04.2024 - Current
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
- Created a positive work environment that fostered team collaboration; prioritized staff morale through regular check-ins and transparent communication of expectations across all agents'' workflows.
Warehouse Assistant
Boomer CBD
02.2019 - 03.2021
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Stagehand
A.P.W.I
03.2013 - 02.2019
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
- Ensured timely completion of all tasks for seamless transitions between scenes during live performances.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06-2001
Skills
- Scheduling optimization
- Forecasting accuracy
- Workforce management
- Service level agreements
Timeline
Workforce Real Time Analyst
KGS Research
04.2024 - Current
Warehouse Assistant
Boomer CBD
02.2019 - 03.2021
Stagehand
A.P.W.I
03.2013 - 02.2019
High School Diploma -
Las Vegas High School
Similar Profiles
Facilities DirectorFacilities Director
Facilities Manager at KGS ResearchFacilities Manager at KGS Research
Rodas HabtuRodas Habtu
Home agent/ Agent/ Trainee at KGS researchHome agent/ Agent/ Trainee at KGS research
Clarissa LarsonClarissa Larson
Research agent at KGS ResearchResearch agent at KGS Research